Director of Restaurant Operations

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if
applicable. Supervises daily restaurant operations and assists with menu
planning, maintains sanitation standards and assists servers and hosts on
the floor during peak meal periods. Strives to continually improve guest
and employee satisfaction and maximize the financial performance in areas
of responsibility. Determines training needed to accomplish goals, then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 4 years experience in the food and beverage, culinary, or related
professional area.

OR

• 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience
in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing
Day-to-Day Operations

• Supervises and manages employees.
Manages all day-to-day operations.

Understands employee positions well enough to perform duties in employees'
absence.

• Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas.

• Reviews staffing levels to ensure
that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.

• Encourages and builds mutual
trust, respect, and cooperation among team members.

• Serves as a role
model to demonstrate appropriate behaviors.

• Identifies
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.

• Develops specific goals
and plans to prioritize, organize, and accomplish your work.

• Ensures
and maintains the productivity level of employees.

• Provides
the leadership, vision and direction to bring together and prioritize
the departmental goals in a way that will be efficient and effective.

•
Ensures compliance with all food & beverage policies, standards
and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

•
Ensures compliance with food handling and sanitation standards.

• Ensures
staff understands local, state and Federal liquor laws.

• Establishes
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.

• Establishes guidelines so
employees understand expectations and parameters.

• Monitors alcohol
beverage service in compliance with local laws.

Ensuring
Exceptional Customer Service

• Provides services that are above
and beyond for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Manages
day-to-day operations, ensures the quality, standards and meets the expectations
of the customers on a daily basis.

• Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.

• Empowers employees to provide excellent
customer service.

• Acts as the guest service role model for
the restaurants, sets a good example of excellent customer service and creates
a positive atmosphere for guest relations.

• Handles guest problems
and complaints.

• Meets with guests on an informal basis during meals
or upon departure to obtain feedback on quality of food and beverage, service
levels and overall satisfaction.

• Ensures corrective action is taken
to continuously improve service results.

• Incorporates guest
satisfaction as a component of departmental meetings with a focus on continuous
improvement.

• Manages service delivery in outlets to ensure excellent
service from point of entry to departure (e.g., greeting from hostess, speed
of order taking and food and beverage delivery, fulfillment of special requests,
collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

•
Provides guidance and direction to subordinates, including setting performance
standards and monitoring performance.

• Identifies the educational needs
of others, develops formal educational or training programs or classes,
and teaches or instructs others.

• Ensures employees are treated fairly
and equitably. Strives to improve employee retention.

• Ensures employees
receive on-going training to understand guest expectations.

• Solicits
employee feedback, utilizes an "open door" policy and reviews employee
satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Ensures recognition
is taking place across areas of responsibility.

Additional Responsibilities

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Assists servers
and hosts on the floor during meal periods and high demand times.

•
Recognizes good quality products and presentations.

• Supervises daily
shift operations in absence of Assistant Restaurant Manager.

• Oversees
the financial aspects of the department including purchasing and payment
of invoices.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.