Director of Restaurant Operations - Jubilee Prestige Hotel Ratchadapisek

JOB SUMMARY

Manages all restaurant and kitchen operations and staff on a daily basis.
Areas of responsibility include Restaurants/Bars, Room Service and Kitchen. As
a department head, directs and works with the food and beverage/culinary
management team and employees to successfully execute all restaurant and kitchen
operations. Strives to continually improve guest and employee satisfaction
and maximize the financial performance in areas of responsibility.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 6 years experience
in the food and beverage, culinary, event management, or related professional
area.

OR

• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 4 years experience in the food and beverage,
culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Managing
Day-to-Day Operations

• Estimate food, liquor, wine, and other
beverage consumption in order to anticipate amounts to be purchased
or requisitioned.

• Maintains service and sanitation standards
in restaurant, bar/lounge and room service areas.

• Order and purchase
equipment and supplies.

Developing and Maintaining Food
and Beverage Goals

• Establishes challenging, realistic
and obtainable goals to guide operation and performance.

• Develops
business goals and creates appropriate development plans.

• Integrates
objectives, opportunities and resources to achieve business goals.

Developing and Maintaining Budgets

• Identifies
and addresses financial opportunities as needed.

• Manages areas
of operation to budget by reviewing operating statements, budget worksheets
and payroll progress reports.

• Manages department's controllable
expenses to achieve or exceed budgeted goals.

• Maximizes revenue
opportunities through competitive pricing of food & beverage products
and services.

• Participates in the budgeting process for areas
of responsibility.

Leading Food and Beverage
Team

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

• Encourages
and builds mutual trust, respect, and cooperation among team members.

•
Achieves and exceeds goals including performance goals, budget goals, team
goals, etc.

• Serves as a role model to demonstrate appropriate
behaviors.

• Develops means to improve profit, including estimating cost
and benefit, exploring new business opportunities, etc.

• Identifies
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.

• Acts as the guest service
role model for the restaurants, sets a good example of excellent customer
service, and creates a positive atmosphere for guest relations.

•
Displays leadership in guest hospitality, exemplifies excellent customer service
and creates a positive atmosphere for guest relations.

• Ensures
compliance with all food & beverage policies, standards and procedures
by training, supervising, follow-up and hands on management.

• Ensures
compliance with food handling and sanitation standards.

• Establishes
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.

• Strives to improve service
performance.

Ensuring Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Estimates cost
and benefit ratio, maintaining balance between profit and service
satisfaction.

• Empowers employees to provide excellent customer
service.

• Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
effectively to guest problems and handles complaints.

• Shares plans
with property leadership and ensures corrective action is taken to continuously
improve guest satisfaction results.

Managing
and Conducting Human Resource Activities

• Provides guidance
and direction to subordinates, including setting performance standards
and monitoring performance.

• Ensures that expectations and objectives
are clearly communicated to subordinates; subordinates are also open to raise
questions and/or concerns.

• Administers the performance appraisal
process for direct report managers.

• Ensures employees are treated
fairly and equitably.

• Ensures employees receive on-going training
to understand guest expectations.

• Observes service behaviors
of employees and provides feedback to individuals and or managers.

•
Solicits employee feedback, utilizes an "open door" policy and reviews employee
satisfaction results to identify and address employee problems or concerns.

Additional Responsibilities

• Informs and/or
update the executives, the peers and the subordinates on relevant information
in a timely manner.

• Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.

•
Analyzes information and evaluating results to choose the best solution
and solve problems.

• Recognizes good quality products
and presentations.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.