Director of Sales

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function
with a focus on building long-term, value-based customer relationships
that enable achievement of property sales objectives. Provdes support for sales
activities for larger, more complex accounts. Monitors and manages against team
booking goals and makes recommendations on booking goals of direct reports.
Creates opportunities to grow the account base through customer
interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from
an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; 8 years experience in the sales
and marketing or related professional area.

OR

• 4-year bachelor's
degree in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; 6 years experience in the sales and marketing or related
professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales
Strategies

• Works with sales leader to ensure understanding
of sales strategy and effective implementation of this strategy for
the property.

• Works with sales team to create and implement a sales
plan addressing revenue, customers and the market for the segment.

•
Assists with the development and implementation of promotions, both internal
and external.

Maximizing Revenue

•
Provides positive and aggressive leadership to ensure maximum revenue potential
(e.g., sets example with personal booking goals).

• Recommends booking
goals for sales team members.

Managing Sales
Activities

• Monitors all day to day activities of direct
reports.

• Approves space release for catering to maximize revenue (DOS,
Group) in the absence of a Business Evaluation Manager.

• Participates
in sales calls with members of sales team to acquire new business and/or close
on business.

• Executes and supports the operational aspects of business
booked (e.g., generating proposal, writing contract, customer
correspondence).

Analyzing & Reporting on Sales
and Financial Data

• Analyzes market information by using sales
systems and implements strategy to achieve property’s financial room
and catering goals.

• Assists Revenue Management with completing accurate
six period projections.

• Reviews guest satisfaction results to identify
areas of improvement.

Building Successful
Relationships

• Develops and manages relationships with key
stakeholders, both internal and external.

• Works with Human Resources,
Engineering and Loss Prevention to ensure compliance with local, state
and federal regulations and/or union requirements.

• Attends customer
events, trade shows and sales missions to maintain, build or develop key
relationships with Ritz-Carlton Global Sales Organization Managers
and accounts.

• Interacts with guests to obtain feedback on product
quality and service levels.

• Meets with guests to obtain feedback
on quality of product (e.g., guest rooms, meeting facilities and equipment, food
and beverage), service levels, execution against contract and overall
satisfaction.

Managing and Conducting Human Resource
Activities

• Interviews and hires management and hourly
employees with the appropriate skills to meet the business needs of
the operation.

• Utilizes all available on the job training tools
for employees.

• Displays leadership in guest hospitality, exemplifies
customer service and creates a positive example for guest relations.

•
Empowers employees to provide excellent customer service.

• Observes
service behaviors of employees and provides feedback to individuals.

•
Incorporates guest satisfaction as a component of department meetings with
a focus on continuous improvement.

Additional
Responsibilities

• Executes and supports the brand’s Customer
Service Standards and property’s Brand Standards.