Director of Sales - Bvlgari Hotel Milano

DIRECTOR
OF SALES

Location: Bvlgari Hotel Milano, Via
Privata Fratelli Gabba 7b, Milan, Italy
Department: Sales
& Marketing
Reports to: Director of Sales &
Marketing
Position Level: Senior Leadership — Number Two
in the Department
Contract type: Permanent, Full-Time

ABOUT BVLGARI HOTEL MILANO

Nestled in the heart
of Milan's prestigious Golden Triangle, Bvlgari Hotel Milano stands as
the ultimate expression of Italian luxury and craftsmanship. Part of the Bvlgari
Hotels & Resorts collection — a joint venture between the iconic Roman
jewellery house and Marriott International — the property embodies the art
of living with unrivalled elegance, discretion, and excellence. As a member
of our Sales team, you will be an ambassador for these values in every
interaction with clients and partners worldwide.

ROLE
OVERVIEW
The Director of Sales is a pivotal senior leadership
position within the Sales & Marketing department. Acting as the second
leader in the department after the Director of Sales & Marketing, this role
carries full accountability for driving revenue across all market segments,
managing and inspiring a high-performing sales team, and building lasting
relationships with the most discerning clients in the world. The successful
candidate will be a natural ambassador for the Bvlgari brand — embodying its
values of excellence, artistry, and sophisticated luxury in every client
touchpoint.
KEY RESPONSIBILITIES
Sales Strategy &
Revenue Generation
– Support developing and executing the hotel sales
strategy aligned with the hotel's revenue objectives and brand positioning.

– Drive top-line revenue across all segments including Corporate, Leisure,
Groups & Events, MICE, and Entertainment.
– Identify and capitalise
on new business opportunities in domestic and international markets.
–
Monitor market trends, competitive landscape, and client intelligence to adapt
strategy proactively.
– Manage and grow a robust pipeline of accounts,
ensuring a consistent flow of qualified leads and confirmed business.

Market Segment Expertise
– Oversee and personally
manage key accounts across all relevant market segments: transient corporate,
leisure, consortia, luxury travel trade, entertainment, VIP individual,
and groups.
– Maintain deep expertise in the luxury hospitality sales
landscape, understanding the specific needs and expectations
of ultra-high-net-worth clients and their gatekeepers.
– Build and nurture
relationships with entertainment industry professionals, talent agencies,
production companies, and high-profile event organisers.
– Develop strong
partnerships with global luxury travel agencies, tour operators, and concierge
networks.

Team Leadership & Development
– Lead,
mentor, and motivate the sales team, fostering a culture of excellence,
accountability, and continuous improvement.
– Set individual and team
performance goals; conduct account reviews and provide actionable coaching.

– Collaborate cross-functionally with Revenue Management, Marketing, Food &
Beverage, and Operations to ensure a seamless client experience.
– Deputise
for the Director of Sales & Marketing in their absence, representing
the department at senior level.

Client Relationship
Management
– Serve as a senior point of contact for top-tier
accounts and VIP clients, providing a personalised, white-glove service
experience.
– Attend and represent Bvlgari Hotel Milano at key industry
events, trade shows, roadshows, and client entertainment occasions
globally.
– Maintain an active and visible presence within the luxury
hospitality and lifestyle communities.
– Act as a true brand ambassador —
curating every client interaction to reflect Bvlgari's ethos of beauty,
heritage, and Italian excellence.

Reporting &
Analytics
– Produce accurate and insightful sales reports,
forecasts, and performance analyses for the Director of Sales & Marketing
and General Management.
– Monitor KPIs including revenue by segment,
account production, conversion rates, and market share.
– Maintain data
integrity and leverage data-driven insights to optimise sales efforts.

REQUIREMENTS & QUALIFICATIONS
Professional Experience
– Minimum 7
years of progressive sales experience within luxury 5-star or ultra-luxury
hospitality, with at least 3 years in a senior sales leadership role.
–
Proven track record of success across all key market segments: corporate
transient, leisure, groups, MICE, entertainment, and luxury travel trade.
–
Demonstrated ability to generate, manage, and convert significant revenue across
multiple international markets.
– Experience working within globally
recognised luxury hotel brands or independent ultra-luxury properties.
–
A strong existing network of contacts across the corporate, entertainment,
and luxury travel sectors is highly desirable.

Skills &
Competencies
– Exceptional commercial acumen with a strategic
mindset and a proactive, results-driven approach.
– Natural leadership
presence — inspiring, empowering, and holding teams to the highest
standards.
– Outstanding interpersonal and relationship-building skills;
able to connect authentically with diverse clients, from C-suite executives
to creative industry leaders.
– Highly organised, detail-oriented, and able
to manage multiple priorities in a fast-paced luxury environment.
–
Proficiency in hotel PMS, CRM systems (e.g., Salesforce), and revenue management
tools.
– Strong negotiation skills balanced with a collaborative,
solutions-oriented attitude.
– Presentation skills of the highest calibre —
confident, polished, and persuasive.

Language
Requirements
– Fluent English is mandatory (spoken and written
to a professional standard).
– Italian is a significant advantage given
the Milan location and client base.
– Additional languages (, Arabic,
Mandarin, Russian, German ) are considered a strong plus

Personal
Attributes
– A genuine passion for luxury, Italian culture,
design, and the art of hospitality.
– Naturally proactive — anticipates
market shifts and client needs before they arise.
– Team-oriented
and collaborative; leads by example and elevates those around them.
–
Impeccably presented, with a sophisticated personal style .
– Emotionally
intelligent — able to navigate complex client relationships and internal
dynamics with grace and discretion.
– Entrepreneurial spirit: treats
the hotel's business as their own, always seeking opportunities to grow
and improve.
– Resilient and adaptable; thrives under pressure and embraces
challenges as opportunities.
– High level of integrity and professional
ethics

Education
– Bachelor's degree
in Hospitality Management, Business Administration, Marketing, or a related
field.
– A Master's degree or postgraduate qualification in Hospitality,
Business, or Luxury Management is a plus.
– Ongoing professional
development in sales, leadership, or luxury brand management is valued.

WHAT WE OFFER
– An exceptional opportunity
to represent one of the world's most prestigious luxury hotel brands.
–
A senior leadership role with genuine impact and visibility at the highest
levels of the organisation.
– Competitive remuneration package including
performance-based incentive.
– Access to Marriott International's global
benefits and career development framework.
– A dynamic, creative,
and culturally rich working environment in the heart of Milan.