Director of Sales, Luxury (Chinese Speaking)

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function
with a focus on building long-term, value-based customer relationships
that enable achievement of property sales objectives in particular of the Luxury
segment. Provides support for sales activities for larger, more complex
accounts. Monitors and manages against team booking goals and makes
recommendations on booking goals of direct reports. Creates opportunities
to grow the account base through customer interactions.

CANDIDATE PROFILE

Education
and Experience

• 2-year degree from an accredited university
in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; 8 years experience in the sales and marketing or related
professional area.

OR

• 4-year bachelor's degree in Business
Administration, Marketing, Hotel and Restaurant Management, or related major; 6
years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy
and effective implementation of this strategy for the property.

• Works
with sales team to create and implement a sales plan addressing revenue,
customers and the market for the segment.

• Assists with the development
and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive
leadership to ensure maximum revenue potential (e.g., sets example with personal
booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day
to day activities of direct reports.

• Approves space release
for catering to maximize revenue (DOS, Group) in the absence of a Business
Evaluation Manager.

• Participates in sales calls with members of sales
team to acquire new business and/or close on business.

• Executes
and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists
Revenue Management with completing accurate six period projections.

•
Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

• Develops
and manages relationships with key stakeholders, both internal and external.

• Works with Human Resources, Engineering and Loss Prevention to ensure
compliance with local, state and federal regulations and/or union
requirements.

• Attends customer events, trade shows and sales missions
to maintain, build or develop key relationships with Ritz-Carlton Global Sales
Organization Managers and accounts.

• Interacts with guests to obtain
feedback on product quality and service levels.

• Meets with guests
to obtain feedback on quality of product (e.g., guest rooms, meeting facilities
and equipment, food and beverage), service levels, execution against contract
and overall satisfaction.

Managing and Conducting Human
Resource Activities

• Interviews and hires management and hourly
employees with the appropriate skills to meet the business needs of
the operation.

• Utilizes all available on the job training tools
for employees.

• Displays leadership in guest hospitality, exemplifies
customer service and creates a positive example for guest relations.

•
Empowers employees to provide excellent customer service.

• Observes
service behaviors of employees and provides feedback to individuals.

•
Incorporates guest satisfaction as a component of department meetings with
a focus on continuous improvement.

Additional
Responsibilities

• Executes and supports the brand’s Customer
Service Standards and property’s Brand Standards.