Director of Style

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms,
public space and employee areas are clean and well maintained. Areas
of responsibility include Housekeeping, Recreation/Health Club and, if
applicable, Laundry. Directs and works with team to successfully execute all
housekeeping operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the department. Ensures
that standards and procedures are being followed.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 2 years experience
in the housekeeping or related professional area.

OR

• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong
working relationship with Front Office to ensure effective communications
for operational issues.

• Obtains list of rooms to be cleaned immediately
and list of prospective check-outs or discharges to prepare work
assignments.

• Inventories stock to ensure adequate supplies.

•
Ensures guestrooms, public space and employee areas are cleaned according
to operating standards.

• Ensures compliance with all housekeeping
policies, standards and procedures.

• Initiates and maintains
an effective inspection program including rooms, public areas, employee work
and locker areas, storage areas, recreation areas, laundry areas, garage
and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom
and cleaning supplies.

• Understands the importance of department’s
operation on the overall property financial goals and educates staff on details
as appropriate.

• Manages areas of operation to budget by reviewing
operating statements, budget worksheets and payroll progress reports.

•
Keeps the Housekeeping team focused on the critical components of operations
to drive guest satisfaction and the desired financial results.

• Manages
department controllable expenses and cost per occupied room to achieve or exceed
budgeted goals.

Ensuring Exceptional Customer
Service

• Responds to and handles guest problems and complaints
effectively.

• Incorporates guest satisfaction as a component
of departmental meetings with a focus on continuous improvement.

•
Empowers employees to provide excellent customer service.

• Develops
goals and expectations for direct report managers.

• Celebrates successes
and publicly recognizes the contributions of team members.

• Reviews
employee satisfaction results to identify and address employee problems
or concerns.

• Communicates expectations, recognizes performance,
and produces desired business results.

Conducting Human
Resources Activities

• Ensures property policies
are administered fairly and consistently.

• Ensures disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Establishes goals and objectives for all areas of responsibility.

•
Directs staff to strive for continuous improvement in all areas
of responsibility.

• Interviews and hires management and hourly employees
with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas
of responsibility.

• Reviews staffing levels to ensure that guest
service, operational needs and financial objectives are met.

•
Establishes and maintains open, collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures employees
are treated fairly and equitably.