Duration: January 2027 to November 2027
& August 2026 to November 2027 (2 Headcounts)
Job
Location: Open to candidates based in APEC and HMT
locations
JOB SUMMARY
The
Deployment Director, Digital & Technology Transformation APEC + Hong
Kong, Macau, Taiwan (HMT) plays an essential role within the Digital
& Technology Transformation Team and reports to the Senior Director, Digital
+ Tech Transformation PMO & Deployment, APEC + HMT. The D+TT APEC + HMT team
will develop and implement tools and systems as part of Marriott's multi-year
Digital and Technical Transformation (D+TT) initiative, which aims to upgrade
Marriott’s technology and business processes to help achieve the company’s goal
of becoming the world’s preferred travel brand. The team is tasked
with accelerating these advancements through innovative strategies in planning,
managing programs, handling change, designing user experiences and business
processes, coordinating across regions, and deploying solutions.
As
Deployment Director, the person in this position oversees the creation
and execution of D+TT deployment plans for hotels in APEC + HMT. This role
enhances deployment expertise by directing activities across the hotel portfolio
throughout the transformation. They lead a team of Implementation Managers
(third-party), who act as the main contacts for hotels during the rollout.
Each manager supports a specific group of hotels through all deployment stages,
from the start until two months after the cutover date when operations
stabilize.
Additionally, the Deployment Director acts as a contact point for complex
property issues and communicates with senior management, both within the company
and with external partners. Collaboration with teams focused on change
management, staff training and experience, global technology, the command
center, and other partner organizations is vital. Key skills for the position
include leading teams, overseeing projects, working well with management,
communicating effectively, offering support, and creatively resolving
problems.
Prior experience in Digital and Tech Transformation or other
large-scale project deployments experiences is preferred.
This role
is open to candidates based in APEC and HMT locations.
KEY
RESPONSIBILITIES
Strategic Planning & Project
Management:
- Contribute to the development of deployment
plans; supporting the creation and execution of the project and implementation
strategy and approach; working closely with the Sr. Director of PMO &
Deployment and external service provider to memorialize and refine leading up
to implementation. - Support and contribute to the development
of project plans; supporting the creation of projects charters, project
governance and tracking frameworks. - Contribute to the onboarding,
training, and standard business processes for Implementation Directors
and Managers in partnership with service provider. - Support
the deployment team to define and refine property preparation, readiness,
and cutover task lists and to identify tasks that will benefit from or
are likely to require IM support. - Support the deployment team
with sequencing and scheduling community waves of hotels
for deployment.
Leadership & Management:
- Provide strong leadership to a dedicated team
of Implementation Managers (IMs) and guide them in effectively supporting hotels
through the transformation process. - Foster a collaborative
and high-performance team culture. - Oversee and manage the end-to-end
deployment support of a team of 5 to 10 IMs (~75 to 150 hotels).
- Develop and maintain detailed implementation manager support schedules,
ensuring timely execution. - Establish clear communication channels
with internal teams, external partners, and hotel management and ensure
transparent and effective communication throughout the deployment lifecycle.
- Collaborate with the Change Management and Learning teams to integrate
change initiatives and training seamlessly into implementation manager
onboarding, training, and business processes and ensure change and learning plan
adjustments are successfully pulled through during deployment. - Support
Command Center Operations during cutover period based on the area
of responsibilities assigned.
Stakeholder Collaboration:
- Collaborate with above-property teams to understand
and address complex property issues. - Serve as a liaison between hotels
and various teams within the organization. - Collaborate with regional
teams to tailor implementation support to local needs. - Work closely
with the command center to monitor and respond to real-time deployment
challenges. - Collaborate on decision-making and adjustments
to deployment plans as needed. - Engage with external partners to ensure
alignment and execution of deployment goals and objectives. - Foster
positive relationships and effective collaboration with vendors and service
providers. - Build reporting and weekly/status updates as needed
to support effective communication and deployment results.
Tracking, Analytics & Issue Resolution:
- Creatively and proactively resolve issues that may arise
during deployment, acting as an escalation point for complex property issues.
- Serve as a primary escalation point for issues requiring above
property leadership attention. - Oversee Implementation Manager hotel
portfolios; monitoring progress, identifying trends, proactively mitigating
issues and escalating against delinquent, non-performing, or otherwise at-risk
properties, as needed. - Guide team through the implementation and usage
of enterprise-wide on-property program deployment scorecard; including ensuing
timely and accurate inputs into deployment measurement and reporting tools.
- Report out project progress to various stakeholders, including
the senior leadership team and area leaders on a regular basis
Training and Team Development:
- Design, test, and refine the implementation manager onboarding process
in partnership with the service provider. - Provide initial training
and ongoing development opportunities for Implementation Managers.
- Foster a learning environment and encourage continuous improvement within
the team.
Candidate
Profile
EDUCATION AND EXPERIENCE
- Bachelor’s Degree or equivalent experience in hotel operations and/or
program management required. - 5+ years leading large teams
preferred - 5+ years of solid program/project management experience
supporting hotel reservations, sales, revenue management and/or 8+ years
in hotel sales & marketing or room operations disciplines. - Prior
experience with the Digital and Technology Transformation, preferred.
- Expertise and proven record of accomplishment in managing complex,
multifunctional initiatives. - Experience in providing direction
and performing responsibilities via influence ability. - Proven success
in introducing major change to complex organizations. - Exceptional
project/program management competence and skills. - Ability
to distribute, assign and ensure completion of work throughout various teams
with and without direct management authority. - Ability to persuade
and influence others, including those at senior organizational levels.
- Ability to develop and enforce program governance.
- Monitor results
on an ongoing basis against pre-determined metrics. - Communicate
results, issues, and accomplishments clearly and effectively to Program Leaders.
- Confirm that all efforts have the required transparency
and sponsorship to proceed. - Strong analytical skills for planning,
estimating, budgeting, and monitoring program/project work. - Ability
to enlist and motivate individuals and secure resources without direct
authority. - Ability to form and foster high performing teams.
- Strong written and verbal communication and presentation skills with
the ability to adjust according to audience including executive level.
- Experience using MS Office Suite, Smartsheet, Salesforce and other CRM
products.
MANAGEMENT COMPETENCIES
Leadership
- Communication - Conveys information
and ideas to others in a convincing and engaging manner through a variety
of methods. - Leading Through Vision and Values - Keeps
the organization's vision and values at the forefront of employee decision
making and action. - Managing Change - Initiates and/or manages
the change process and energizes it on an ongoing basis, taking steps to remove
barriers or accelerate its pace; serves as role model for how to handle change
by maintaining composure and performance level under pressure or when
experiencing challenges. - Problem Solving and Decision Making -
Identifies and understands issues, problems, and opportunities; obtains
and compares information from different sources to draw conclusions, develops
and evaluates alternatives and solutions, solves problems, and chooses a course
of action. - Professional demeanor - Exhibits behavioral styles
that convey confidence and command respect from others; makes a good first
impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring
and systematically evaluating opportunities with the greatest potential
for producing positive results; ensures successful preparation and execution
of business plans through effective planning, organizing, and on-going
evaluation processes.
Managing Execution
- Building
a Successful Team - Uses an effective interpersonal style to build a cohesive
team; inspires and sustains team cohesion and engagement by focusing the team
on its mission and importance to the organization. - Strategy Execution
– Ensures successful execution across of business plans designed to maximize
customer satisfaction, profitability, and market share through effective
planning, organizing, and on-going evaluation processes. - Driving
for Results - Sets high standards of performance for self-and/or others; assumes
responsibility for work objectives; initiates, focuses, and monitors the efforts
of self-and/or others toward the accomplishment goals; proactively takes action
and goes beyond what is required.
Building Relationships
- Customer Relationships - Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with
the company’s service standards. - Global Mindset - Supports employees
and business partners with diverse styles, abilities, motivations, and/or
cultural perspectives; utilizes differences to drive innovation, engagement
and enhance business results; and ensures employees are given the opportunity
to contribute to their full potential. - Strategic Partnerships -
Develops collaborative relationships with fellow employees and business partners
by making them feel valued, appreciated, and included; explores partnership
opportunities with other people in and outside the organization; influences
and leverages corporate and continental shared services and/or discipline
leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management)
to achieve objectives; maintains effective external relations with government,
business and industry in respective countries; performs effectively as a liaison
between locations, disciplines, and corporate to ensure needed resources
are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
- Developing Others - Supports the development of other’s skills
and capabilities so that they can fulfill current or future job/role
responsibilities more effectively. - Organizational Capability -
Evaluates and adapts the structure of assignments and work processes to best fit
the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
- Continuous Learning - Actively identifies new areas for learning; regularly
creates and takes advantage of learning opportunities; uses newly gained
knowledge and skill on the job and learns through their application.
- Technical Acumen – Expertly understands and utilizes professional skills
and knowledge in a specific functional area to conduct and manage everyday
business operations, generate innovative solutions to approach function-specific
work challenges, and function as a thought leader in his or her area
of expertise. - Business Acumen - Understands and utilizes business
information to manage everyday operations and generate innovative solutions
to approach business and administrative challenges. - Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software
(e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides
quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas
presented through spoken words and sentences. - Reading Comprehension -
Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs
of the audience.
Marriott International is the world’s largest hotel
company, with more brands, more hotels and more opportunities for associates
to grow and succeed. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become
the best version of you.
