Director, Luxury Intelligence
Negotiable
Location
Liberia, Maryland
Job Description
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JOB SUMMARY
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The Director, Luxury Intelligence leads
the intelligence capability that supports Marriott International's Luxury Group
across brands, customers, competitors and commercial strategy. Working within
the Customer Domain inside Enterprise Data, Analytics & AI, the Director
partners closely with Luxury leadership, partner disciplines, and continent
teams to translate data and research into insight that informs enterprise
decision-making.
The role
delivers analytical depth across the Luxury customer landscape, the competitive
environment, and the commercial and distribution channels that shape
performance. The Director is expected to bring both analytical rigor
and business judgment, communicate complex findings clearly to senior audiences,
and build strong working relationships across a matrixed organization.
This is a leadership role within
a growing function, offering the opportunity to contribute to how Marriott
builds and applies customer and market intelligence in one of its most
strategically important segments.
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CANDIDATE PROFILE
- Bachelor's degree in
a quantitative, business, or related discipline; advanced degree preferred
but not required.
- 8+ years of progressive experience in analytics, intelligence, strategy,
or a closely related field, with demonstrated ability to build subject-matter
expertise quickly in a complex domain.
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- Demonstrated quantitative rigor
and ability to translate complex analysis into clear, decision-useful narratives
for senior audiences.
- Prior experience in luxury hospitality, luxury retail, private banking,
luxury goods, or luxury travel distribution (e.g., Amex Platinum / Centurion,
Virtuoso, Fine Hotels & Resorts).
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- Experience partnering with senior
stakeholders in environments where business context, judgment, and differing
viewpoints shape decisions.
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- Experience within an enterprise-level
intelligence, insights, or strategy function that integrates multiple analytical
disciplines (e.g., customer segmentation, lifetime value, and commercial
performance).
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Non-negotiable attributes
- Intellectual courage and comfort
holding an informed position in the face of differing views.
- Genuine curiosity about customers,
competitors, and markets.
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- Strong collaborator who works well
within a team and brings a clear point of view while remaining open to
being convinced by better arguments.
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style="margin:0px;padding:0px"> CORE WORK ACTIVITIES
- Leads the Luxury
Intelligence capability within the Customer Domain, proactively delivering
insight across customer, competitive, commercial, and distribution dimensions.
- Positions
the function as a strategic thought partner to the Luxury Group from
the ideation stage of key business questions.
style="margin:0px;padding:0px"> - Owns the enterprise Luxury Intelligence
narrative and connects Luxury-specific insight to broader enterprise decisions.
- Partners
with Luxury leadership, partner disciplines including Commercial, and continent
teams to shape and prioritize the intelligence agenda.
style="margin:0px;padding:0px"> - Calibrates expectations
with stakeholders on scope, timelines, and confidence levels, and reframes
requests to surface the highest-value questions and their second-order
implications.
- Delivers the analytical framework supporting the Luxury Commercial Strategy,
spanning performance measurement, customer intelligence, distribution
and channel economics, and hotel-level accountability.
style="margin:0px;padding:0px"> - Applies bottom-up, market-by-market
rigor to competitive and market intelligence for the Luxury hospitality
landscape.
- Establishes luxury customer segmentation and lifetime value framing across
HNW, UHNW, aspirational, corporate, and redemption cohorts, integrating
this work into the enterprise customer intelligence discipline.
- Develops distribution
intelligence across wholesale, travel advisors, GSO, consortia, and bank
programs, quantifying incrementality and net revenue impact.
- Develops a rigorous point of view
on how owners perceive Luxury brands and portfolio strategy, informing
enterprise decisions where owner perspective is influential.
- Develops the analytical approach
for emerging Luxury lines of business, including The Ritz-Carlton Yacht
Collection, as data and capacity allow.
style="margin:0px;padding:0px"> - Contributes to Luxury Voice of Customer
and Luxury customer journey intelligence in partnership with the relevant
Customer Domain leads.
- Applies the Customer Domain operating principles in day-to-day work:
rigorous single-slide storytelling, disciplined prioritization, and effective
partnership with Agile delivery teams.
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style="margin:0px;padding:0px"> - Manages and develops direct reports;
attracts, retains, and coaches talent.
style="margin:0px;padding:0px"> - Serves as the face of Enterprise Data,
Analytics & AI for the Luxury Group and operates as a trusted, senior
counterpart to leadership across the discipline.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such
as disability and veteran status, or any other basis covered under applicable
law.
All positions offer a 401(k) plan, stock purchase plan,
discounts at Marriott properties, commuter benefits, employee assistance plan,
and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding
eligibility, enrollment, waiting period, contribution, benefit limits, election
changes, benefit exclusions, and others. Click
href="https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf"
rel="nofollow" target="_blank">here to learn more.
Full-time positions also offer coverage for medical, dental,
vision, health care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees
will accrue paid sick leave, 0.077 PTO balance for every hour worked and
be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment
that enables associates to Be connected. Headquarters-based positions
are considered hybrid, for candidates within a commuting distance to Bethesda,
MD; candidates outside of commuting distance to Bethesda, MD will be considered
for Remote positions.
We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.
