Director, Quality - St Regis, London

Property &
Destination

Set within one of the world’s most celebrated capitals,
The St. Regis London represents a distinguished expression
of refined, modern luxury. Rooted in a legacy of impeccable service and timeless
elegance, the hotel embodies the St. Regis hallmark of bespoke experiences
and discreet sophistication. From its exquisitely curated design to its
intuitive, anticipatory service, every detail reflects an enduring commitment
to excellence. Perfectly positioned at the heart of London’s cultural and social
landscape, St. Regis London is poised to redefine luxury hospitality in
the city.

About the Role

As Director of Quality,
you will be the custodian of excellence across the property, shaping a culture
where total quality management is not only embedded but lived daily. Reporting
to the Hotel Manager, you will work closely with the executive team to design
and implement strategies that elevate guest satisfaction, enhance operational
effectiveness, and foster employee engagement.

This role is central
to ensuring the hotel consistently meets and exceeds St.

Regis brand standards, while aligning quality initiatives with commercial
performance and long-term business goals. Through coaching, influencing,
and data-led insight, you will drive continuous improvement and ensure the hotel
remains a benchmark for luxury service delivery.

Key
Responsibilities

• Champion a Total Quality Management culture
  through coaching, training, and leadership across all departments
• Lead
  and execute the hotel’s quality assurance strategy, ensuring alignment
  with brand standards and guest expectations
• Analyse guest feedback,
  operational data, and performance trends to identify opportunities and drive
  measurable improvements
• Partner with department leaders to elevate
  service delivery and enhance guest satisfaction at every touchpoint


• Facilitate continuous improvement initiatives, including process
  optimisation and root cause analysis
• Act as a visible leader, engaging
  with guests to gather feedback and resolve concerns with professionalism
  and care
• Foster a high-performance culture through training,
  development, and clear communication of quality goals
• Ensure compliance
  with brand, regional, and operational standards while supporting broader
  business initiatives

The Ideal Candidate

You are
an accomplished hospitality leader with a passion for excellence and a deep
understanding of luxury guest expectations. With experience across complex hotel
operations—whether in rooms, guest services, or broader management—you bring
both strategic insight and operational credibility.

Your leadership style
is collaborative and empowering; you inspire teams to take ownership while
maintaining the highest standards of accountability. You possess strong
analytical capability, using data and guest insights to inform decisions
and continuously refine the guest journey.

Detail-oriented yet commercial
in your thinking, you understand the intrinsic link between service excellence,
employee engagement, and financial performance. Above all, you lead
with authenticity, curiosity, and a commitment to creating extraordinary
experiences.

Why Join Marriott

At Marriott
International, you join a global leader renowned for its portfolio
of exceptional brands and its unwavering commitment to people. We offer
extensive career development opportunities, empowering you to grow within
an international network that values ambition and individuality.

With St.

Regis, you become part of a legacy defined by bespoke service and timeless
elegance, supported by Marriott’s scale, innovation, and dedication
to excellence. Our culture is centred on putting people first—ensuring you
are supported, inspired, and equipped to succeed.

This is a rare
opportunity to define and elevate the quality experience at one of London’s most
prestigious new luxury destinations. If you are driven by precision, inspired
by legacy, and committed to delivering service beyond expectation, we invite
you to explore your next chapter with St. Regis London.