Description
face="font-size:1.0pt;">Summary:
Accountable for day to day supervision
of the Stewarding team to ensure cleaning all dishes, glassware, cooking
utensils, pots, pans and other food and beverage related items for the Kitchen,
Restaurants, Banquets, IRD and the Rooms areas. Oversees the team in operation
of the dishwasher, as well as scrubbing pots and restock all supplies
in assigned areas of the hotel.
In addition, this position provides supervision of general cleaning duties
including cleaning, mopping and scrubbing of Hot Boxes, Queen Mary’s etc.
and trash removal as well as cleaning the Kitchen area (floors, walls,
ceilings). Incumbents in this position lead the Stewarding team in plating up
food for large events, and ensuring the food is delivered timely to
the appropriate meeting room with the allotted quantity, and the food is kept
to the appropriate temperature upon delivery.
Responsibilities:
/>•Plan out the work that will need to be performed by the Stewards, and assign
the team to specific function(s) within the hotel so that work can be completed
seamlessly and under appropriate supervision.
•Coordinate with
the Executive steward and engineering about our recycling program and
must follow up and educate our staff about recycling and composting program
in all outtlets.
•Ensure that all Stewarding associates are trained
on proper handling of chemicals, eye wash stations, SDS sheets and
that chemicals and cleaning materials are not only used, but stored correctly.
•Work with the purchasing department to order supplies when stock
is running out. With a daily and weekly chemicals inventory
•Check
and coordinate with banquets captains, banquets manager, culinary team,
and banquet steward or food runner about any banquet functions for the day
/>•Daily stand up or dress rehearsal must be completed with the team or
the department for proper communication about the day by day operations and
for special projects of the day.
•Must attend EO Meeting and communicate
to banquets for China, glass and silver set ups in a daily basis if it
is required for a full service Hotel
•Will coordinate with the banquet
chef or culinary team about plate up and all equipment needs for the kitchen
/>•Supervise the execution of cleaning the floors, work tables, equipment,
walls, ceilings and any and all other areas within the responsibility of
the Stewarding team. Ensure that the floor and work surfaces are kept free
of trash, water, etc. to prevent potential accidents. Administrate safe work
procedures including the use of wet floor signs for spills and encourage their
removal once floor has dried.
•Maintain a clean and orderly work area
in accordance with hotel standards.
Ensure that food sanitation practices are followed. Maintain food handling
and sanitation certification as required by the State and/or Brand. Follow up
and ensure all personal protection equipment (PPE) guidelines (gloves, goggles,
aprons etc.) are being worn by all associates.
•Ensure glass racks
are securely fitted on top of one another. Ensure that the team is only stacking
to eye level and they move dish dollies and carts in a safe manner and of course
to make sure glassware it been organized.
•Ensure the completion of daily
and weekly cleaning schedule (Rail road cleaning schedule).
•Teach, train
and administer to the Stewarding team to scrape food from dirty dishes, pots
and pans and wash by hand or in the dishwasher following all standards
for maintenance of the machine and/or safety. Sort silverware before cleaning.
Load and unload dishwasher property. Monitor wash and rinse temperatures
and report any issue immediately to the Supervisor or Manager. Wash temperature
should be not less than 160 degrees and the final rinse should be no less than
180 degrees.
•Follow proper food handling/holding procedures to include
the maintenance of the HAACP temperature thresholds of all food products.
/>•Ensure all temperature logs for all dish machines and 3 compartment sinks
for AM/PM shift are fill up in a daily basis and report any problems to
the Executive Steward and engineering as soon as possible
•Occasionally
test the 3 compartment sink with test strips to ensure our sanitizers
are working properly and log it down into the Temperature log.
•Ensure
the Stewarding team is following all safe work procedures, and working in
an efficient manner. All heavy items should be moved with a cart, gloves
are being worn to avoid cuts on sharp items, silverware is sorted, and that all
work is being performed using proper procedures.
•Keep waste and breakage
to a minimum. Be careful and teach the team to be aware when reaching into bus
tub, as hidden items such as knives, or glass can create injury potential.
/>•Clean equipment using specified chemicals to ensure sanitary standards.
Polish silver using machine as well as hand buffing.
•Ensure appropriate
team members are trained on the proper use of buffing and other heavy equipment
to scrub the floor during deep clean. Ensure Kitchen is steam cleaned according
the sanitation standards.
•Ensure all food holding and transport equipment
is maintained and functions properly. Report any issues immediately to
the manager.
•Assist with unloading product from supply trucks. Transfer
supplies and equipment between dock, storage and work areas using safe
transporting procedures (do not carry heavy loads, use cart or hand truck).
/>•Maintain sanitation and cleanliness of all areas of dish room rubber mats
should be use at all time in the dish rooms without any exception and kitchen
aisle are maintained cleaned and clear from any objects.
•Ensure trash
is removed and all garbage moved to designated area during and prior to shift
end. Be mindful of items poking from the bag for potential safety hazard.
Empty trash cans and wash (steam clean) inside and out. Bins and lids must
be cleaned and sanitized before lining with plastic bags.
•Ensure
that broken glass/bottles are put in a separate bucket and emptied at the end
of every shift.
•The dish machine should be set up and ensure that water
is changed at least every two hours or as needed. Dish machine should be broken
down and cleaned inside and out and set up for next shift before leaving
at shift end.
•Ensure and coordinate with ECOLAB or chemical supplier about
proper chemical use in all 3 compartment sinks
(Wash, rinse
and sanitize)
•Train all Stewards in how to maintain proper temperature
in all pots and pans sinks (Wash tank 110 to 120 degrees, Rinse tank 110 to 120
degrees and sanitized must be from 75 degree and no more than 100 degrees)
/>•Always operate equipment safely and according to policy.
•Supervise
the cleaning of floors, tile walls, ceilings, drains, hoods, filters,
and baseboards. Set up and execute special cleaning assignments or other
projects. Ensure completion of daily, weekly and quarterly cleaning
schedules.
•Notify and follow up with Engineering and manager of any
maintenance issues in order to get equipment back up and running as quickly
as possible.
•Ensure security and confidentiality of guest and hotel
information and materials.
•Practice energy conservation, and teach
Stewarding team of items associated with increasing/decreasing energy within
their work area.
•Follow time and attendance policies, and consistently
administer within the department.
•Assist with plating operations, and run
food to meeting areas as requested.
•Wear uniform, including nametag at all
times in accordance with hotel’s standards of appearance and brand standards.
•Keep Managers involved in the operation of the Stewarding department,
and communicate properly and effectively with supervisor as well as guests,
co-workers.
And other departments.
•Maintain knowledge of hotel property, hotel staff,
hotel services, hotel service hours of operation and hotel surroundings (i.e.
mall, restaurants etc.).
•Adhere to all work rules, procedures and policies
established by the company. This includes but is not limited to those contained
in the Associate Orientation Handbook and the red Emergence Response Procedures
Manual. Have a thorough knowledge of emergency procedures. Complete Chemical
Training and Blood borne Pathogen training.
•Lead with the 3rd party
contract in business and operations needs with weekly walk thru.
/>•Demonstrate the highest quality of service to both internal and external
guests. Know and live the mission and the White Lodging / Brand basics
and demonstrate these to the Stewarding team daily.
Ensure the Stewarding team carries the pledge card(s), and can speak to
the values of White Lodging. Be able to speak to the Hotel Improvement Plan,
and lead from the wall.
•Follow and enforce proper key control procedures
for the Stewarding team.
•Perform other duties as assigned.
/>
Other information:
COMPETENCIES
•Integrity
/>•Resourcefulness
•Stress Management
•Team Player
•Energy
/>•Passion
•Tenacity
•Conflict Management
•Inspiring
Fellowship
•Judgement/Decision Making
•Adaptability
/>•Accountability
SKILLS
•Ability to communicate in clear,
precise and effective manner
•Ability to prioritize and multi-task
/>•Ability to influence
•Ability to maintain cool, calm demeanor in
a hectic and sometimes stressful environment
•Adaptable and flexible
to responding to an ever changing environment
EDUCATION/EXPERIENCE
/>•1- 2 years Supervisory experience
•High School degree / GED preferable
•Food Handlers Certification
•Stable work history
WORKING
CONDITIONS
•Stewarding Supervisors must interact with subordinates, Kitchen
personnel and leadership and subordinates within other departments therefore
communication skills are required including speaking, listening and writing.
Additionally, significant standing and walking is required in the movement
of dishes, utensils, pots, pans, and food items within the department
and throughout the hotel. The totality of tasks can require standing and walking
for extended periods of time (up to -7 -8 hours).
•Items must be sorted,
stacked and moved so manual dexterity and fine motor skills are required
to grasp small and large items including plates, glasses, silverware, and lift
trays with food and push carts are all a part of the daily activities in
this role. Additionally, this position requires bending, lifting, stooping,
squatting, reaching, overhead lifting, pushing, pulling and lifting of up to 70
lbs. on a regular basis is required to perform this role.
•This position
often requires the ability to perform multiple tasks and transactions in a very
fast paced environment, and react to changes within that environment; therefore
memory and prioritizing skills are essential and used throughout the day.
Stewarding Supervisors additionally are required to use deductive reasoning
and math knowledge in order to use and balance hours reports.
•Problem
solving and interpersonal skills are required in this position to handle
interactions between team members, and to assist in solving issues which arise
through the shift.
•Excellent vision is required in order to supervisor
the execution of the quality of the cleaning in the kitchen. No food particles
and spots on glass and dishware.
#TX100
Additional