Door-Guest Arrival Expert

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels,
we want that impression to be memorable. The same goes for departures. When
guests leave, we want them to go with a smile and a feeling that we were there
for them throughout their stay. We want to build an experience that is memorable
and unique from start to finish.

Our Guest Arrival Experts take the initiative to deliver a wide range
of services that guide guests through their arrival and departure experiences.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing
reports, or sharing the highlights of the local area, the Guest Arrival Expert
makes transactions feel like part of the experience.

No matter
what position you are in, there are a few things that are critical to success –
creating a safe workplace, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Arrival Experts will be on their feet and moving around
(stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than
or equal to 50 pounds without assistance and objects weighing more than 75
pounds with assistance.. Doing all these things well (and other reasonable job
duties as requested) is critical for Guest Arrival Experts – to get it right
for our guests and our business each and every time.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.