Doorman - JW Marriott Grosvenor House

EXPLORE MARRIOTT – Door
Person

Marriott International portfolio of brands includes both
JW Marriott and Marriott Hotels.

JW Marriott is part
of Marriott International's luxury portfolio and consists of more than 110
beautiful properties in gateway cities and distinctive resort locations around
the world. JW believes our associates come first. Because if you’re happy, our
guests will be happy. It’s as simple as that. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy a true
camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care
of our associates. That’s The JW Treatment™.

Grosvenor
House Located on Park Lane in the heart of Mayfair, our distinguished
5-star hotel offers exceptional accommodation, epicurean delights and sweeping
views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary
in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty
and business leaders to Mayfair throughout its history and continues to do so.

London is on the doorstep, the hotel is a stone’s throw from Bond Street,
Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History &
Science museums and the West End. Our guests are able to experience modern
luxury in a place where they can be mindful and present, and indulge in
the inspired service and nourishing surroundings.

We are currently
recruiting for an ambitious and passionate Door Person who
strives to provide and inspire incredible guest service that creates truly
memorable experiences for our guests. Join our amazing and diverse team and grow
your career with Marriott International, the world’s largest and most celebrated
hospitality brand.

POSITION SUMMARY

• Prepare
  yourself for your daily shift by ensuring that all information is passed
  on between the Doormen on duty. Check with the Concierge for any additional
  information.
• Ensure best possible two-way communication with fellow
  associates and managers.
• Perform any reasonable request as directed
  by management.
• Handle any guest problems or complaints in
  a professional and hospitable manner. Ensure they are resolved and followed
  through using the LEARN and Service Excellence process.
  
  Ensure complaints are tracked using the Guest Response program.


• Understand the Hotel’s fire and safety procedures. To undergo training
  in all fire and security measures every quarter.
• Have flexibility
  in working hours.
• Adhere to high standards of personal hygiene and wear
  the proper uniform at all times.
• Ensure immaculate appearance of
  the courtyard and entrances.
• Have detailed and up to date knowledge
  of all hotel services and functions at all times.
• Welcome arriving
  guests and open the doors for them.
• Bid guests a fond farewell and open
  doors for them.
• Assist with the luggage of arriving and departing
  guests.
• On request call taxis either from the rank or from the street.
  (No prior arrangement with drivers is allowed.)
• Remain at your position
  on the Front Doors/ Front Gate at all times.
• Full GB Driving License
  required.

REWARDS FOR WORK… BENEFITS FOR YOUR
LIFESTYLE

As a world-class leader in the travel industry, there’s
no better place than Marriott International to make your mark. Joining
us, you’ll get to entertain and meet people from all over the world as you build
your experience. You’ll find a place where your personality and ideas
are appreciated just as much as the work you do. You’ll grow through
opportunities to explore the business, opening yourself to various career
options.

If you have the natural ability to communicate and enjoy working with others,
we welcome you to join our global family.

We’ll support you in and out
of the workplace by offering:

• Team-spirited co-workers


• Encouraging management
• Wellbeing programs
• Comprehensive
  Training and Development program
• Marriott Discount Card enabling
  to benefits from hotel room, gift shops and F&B across 130 countries.


• Recognition programs
• Meals at work
• Uniform


• Enrolment of Perks at Work - Access to unlimited deals of retailers
  and more
• 20 days holiday increasing with service
• Cycle to work
  scheme
• Pension & Life Assurance
• Awards and recognition
  celebrations and many more….

Our highest priority is making you feel
as welcome as our guests. We want you to know you’re important to us and
that you’ll make an impact in your role, and for that, you’ll be appreciated
and valued.

Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any protected
basis, such as disability and veteran status, or any other basis covered under
applicable law.

Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality.

Always.” by delivering thoughtful, heartfelt, forward-thinking service
that upholds and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.