White Lodging
develops and operates a portfolio of award-winning premium hotels, rooftop bars,
and restaurants in some of the country's most dynamic cities. We know that
the hospitality business, like life, is about how you make people feel. That's
where you come in. You'll help bring the virtue of hospitality to life while
we create an environment that allows you to be your best self and grow.
We are hiring a Dual Front Desk Manager to lead daily front office operations
at two of our premium hotel properties, The Otis Hotel - an Autograph Collection
and AC hotels. This is a hotel front office leadership role for an experienced
hospitality professional who leads from the front — someone who coaches
and develops front desk agents and supervisors, drives exceptional guest
service, and brings operational excellence to every shift. If you're a Front
Desk Manager, front office supervisor, guest services manager, or rooms
operations leader looking for hotel management jobs with a growth-oriented
company, White Lodging offers more career mobility and advancement opportunities
than a single-property employer ever could.
With multiple hotel properties in each market, your next promotion is always
within reach.
Responsibilities:
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What You'll Do
Lead all
daily shift operations of the hotel Front Office department — managing front
desk workflow, guest service standards, and team performance across every
shift
Provide hands-on leadership, associate training, and shift flow
management — coaching front desk agents and supervisors to consistently deliver
exceptional hotel guest service
Create proactive hiring plans
and actively participate in hourly associate interviews to build and maintain
a high-performing front office team
Serve as a guest service ambassador
for the hotel — modeling the highest standard of hospitality and ensuring all
front desk associates do the same at every guest touchpoint
Perform
hands-on front desk duties as needed while managing key operational
responsibilities, including financial reporting, payroll processing,
and associate scheduling
What
You'll Bring
Prior hotel front office leadership
or supervisory experience — preferred; experience at a branded hotel, upscale
property, or premium hotel environment strongly preferred
A genuine
passion for guest service and a positive, solutions-oriented attitude — you set
the tone for your team and your guests on every shift
A proven
commitment to developing and coaching hotel front desk associates — you create
the environment your team needs to thrive, grow, and build long-term hospitality
careers
Strong creative problem-solving skills with the ability
to execute operational strategies and consistently deliver results in
a fast-paced hotel front office environment
Familiarity with hotel
property management systems (PMS) and front office operations software —
experience with brand-specific systems a plus
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Other information:
What
You Can Look Forward To
Benefits — starting day
1
Medical, dental, and vision insurance
Life and disability
insurance
Paid parental leave
DailyPay — get paid when you need
it
Employee Assistance Program (EAP)
401(k) with company
match
Paid time off (PTO) with rollover
Complimentary wellness
tools
Unlimited employee referral bonuses
Advanced scheduling
with easy shift swapping via our app
Leadership development & tuition
reimbursement
Discounts on hotel rooms, dining,
and travel
Growth opportunities across multiple hotel properties in your
market
Additional
Information: This hotel is owned and operated by an independent franchisee.
The franchisee is a separate company and a separate employer from Marriott
International, Inc. and its subsidiary companies (collectively, “Marriott”).
The franchisee solely controls all aspects of the hotel’s employment policies
and practices, including hiring, termination, discipline, staffing,
compensation, benefits, and all other terms and conditions of employment. If
you apply for this position, Marriott will have no involvement in the selection
process.
Your application information will not be provided to or accessible by Marriott.
If you accept a position at this hotel, you will be employed by a franchisee,
not Marriott.
We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.
