Dual Hotel Front Desk Agent

Charlotte City Center Market: This is a dual
branded hotel: AC Marriott and Residence Inn
by Marriott

• The AC Hotel offers
  exclusive benefits to its team members. If you take bus or rail, the hotel
  provides monthly passes at a reduced rate.
• We also
  offer our team members a special discounted price for parking your vehicle. Both
  are bi-weekly deductions based on which one you choose.
  
• Hourly Incentive Plan based on guest satisfaction.
  Details of the above will be shared during your
  interview.

What Makes a McKibbon Front Desk
Agent?

The Front Desk Agent is often the first point of contact
for guests and plays a vital role in shaping their impression of the hotel.
As the friendly face of the property, the Front Desk Agent demonstrates a warm,
approachable personality and a genuine desire to work with people.

You are responsible for engaging with guests in a welcoming, professional,
and efficient manner while ensuring their needs are met and expectations
exceeded. Front Desk Agents maintain a strong commitment to service, staying
calm and hospitable even in challenging situations, and consistently uphold
the McKibbon Guiding Principles.

A Day in the Life:

• Anticipate guests’ needs, respond promptly and acknowledge all
  guests in a timely manner.

• Maintain positive guest relations
  at all times.

• Resolve guest complaints and ensure guest
  satisfaction.

• Maintain a complete knowledge of hotel
  features/services, hours of operations, room rates, special packages
  and promotions, daily house count and expected arrivals/departures,
  and scheduled daily group activities.

• Process all guest
  check-ins and verify registration information with the guest.
  

• Handle overbooked or 'walked' guests.

• Accept
  and record wake-up call requests.

• Communicate pertinent guest
  information to designated departments/personnel (i.e., special requests, amenity
  delivery).

• Resolve discrepancies on the room status report
  with housekeeping.

• You will train with and learn Food
  and Beverage operations to fill in as needed.

Shifts
may vary by hotel:

• Morning/Afternoon Shifts: 6am - 2pm or 7am -
  3pm

• Afternoon/Evening Shifts: 2pm - 10pm or 3pm -
  11pm

Requirements:

• Previous experience
  working as a front desk agent or in a similar role.

• A high
  school diploma or equivalent vocational training
  certificate.

• Experience working at a hotel establishment (highly
  desired).

• Proficiency with computers.

• Basic math
  skills.

• Ability to provide excellent customer service
  and maintain a professional demeanor at all times.

• Ability
  to input and access information in the property management system and/or
  points-of-sale system.

• Possess strong listening skills with
  the ability to comprehend and address concerns and issues raised by workers,
  clients, and guests.

• Must be attentive, friendly, helpful,
  and courteous to clients, guests, and associates.

• Embrace
  McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right
  Thing, Support Each Other, Make a Lasting Impression.

• Punctual
  for all shifts to ensure consistent coverage of front desk responsibilities
  and service to guests

Ideal Skills & Qualities:

• Great verbal and written communication skills.

• The
  ability to create a fun and supportive working
  environment.

Perks & Benefits Beyond
the Basics:

We know that hospitality starts from within,
and that’s why we value the employee experience as much as we value our guests’
experience. From our competitive benefits package to our fun-loving spirit,
we strive to create an environment that’s equal parts work and play. Our people
will always be our first investment. We offer benefits and perks based on full
or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental,
  and vision

• Life insurance

• Pet
  Insurance

• Short and long-term disability

• Paid
  time off and holidays

• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary
  by position)

• 401K Savings Plan, 50% matching up to 10%
  of compensation

• Associate referral program

• Brand
  and company training classes, workshops and conferences for career growth
  and development (varies by position)

Personal
Wellness: All Associates

• Fundraising matching funds program
  

• Team volunteer opportunities

• 24/7 chaplain
  services

• Exclusive hotel rate discounts
  

Any state specific holiday, vacation or benefit
requirements will apply.

All employment decisions are made
on a non-discriminatory basis without regard to sex, race, color, age,
disability, pregnancy or maternity, sexual orientation, gender identity,
citizenship status, military status, or any other protected characteristic
in accordance with applicable federal, state, and local
laws.