Dual Hotel Night Auditor

Charlotte City Center Market: This is a dual
branded hotel: AC Marriott and Residence Inn
by Marriott

• The AC Hotel offers
  exclusive benefits to its team members. If you take bus or rail, the hotel
  provides monthly passes at a reduced rate.
• We also
  offer our team members a special discounted price for parking your vehicle. Both
  are bi-weekly deductions based on which one you choose.
  
• Hourly Incentive Plan based on guest satisfaction.
  Details of the above will be shared during your
  interview.

What Makes a McKibbon Hotel Night
Auditor?

The hotel night auditor is the main person to interact
with guests during the overnight hours. As the face of the property, the night
auditor has a relatable personality and a great desire to work with people.

You are responsible for communicating in a welcoming and efficient manner, while
ensuring that guests’ needs are properly addressed. We offer competitive
compensation and benefits, a tight-knit and supportive work environment, plus
numerous opportunities for professional development and advancement. Become part
of our family and see why so many of our associates have made McKibbon
Hospitality their career home.

A Day in the Life:

• Night auditor will anticipate guests’ needs, respond promptly
  and acknowledge all guests in a timely manner.

• You will maintain
  positive guest relations at all times.

• Resolve guest complaints
  and ensure guest satisfaction.

• Maintain a complete knowledge
  of hotel features/services, hours of operations, room rates, special packages
  and promotions, daily house count and expected arrivals/departures,
  and scheduled daily group activities.

• Process all guest
  check-ins and verify registration information with the guest.
  

• Restock, organize and process purchases from the lobby guest
  store.

• Anticipate, manage and process overbooked or 'walked'
  guests with a professional empathic demeanor.

• Night auditor
  will accept and record wake-up call requests.

• Communicate
  pertinent guest information to designated departments/personnel.
  

• Document and communicate shift updates for following shift team
  members and managers.

• Resolve discrepancies on the room status
  report with housekeeping.

• You will train with and learn Food
  and Beverage operations to fill in as needed.

• Keep front desk
  and other area workstations clean, tidy and organized

• Keep front
  desk, other work areas and guest computer areas stocked with paper, pens
  and other items as required.

• Shifts may vary by hotel: 10pm - 6am
  or 11pm - 7am.

Job Requirements:

• Previous
  experience working as a front desk agent or in a similar role to work night
  shift.

• A high school diploma or equivalent vocational training
  certificate.

• Experience working at a hotel establishment (highly
  desired).

• Proficiency with computers.

• Basic math
  skills.

• Ability to provide excellent customer service
  and maintain consistent professional demeanor.

• Able to work
  independently during an overnight shift with no supervision.

• The
  ability to input and access information in the property management system and/or
  points-of-sale system.

• Great verbal and written communication
  skills.

• Embrace the McKibbon Guiding Principles: Think Bigger,
  Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting
  Impression.

Perks & Benefits Beyond
the Basics:

We know that hospitality starts from within,
and that’s why we value the employee experience as much as we value our guests’
experience. From our competitive benefits package to our fun-loving spirit,
we strive to create an environment that’s equal parts work and play. Our people
will always be our first investment.

We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits
  package including medical, dental, and vision

• Life insurance
  

• Pet Insurance

• Short and long-term disability
  

• Paid time off and holidays

• Tuition assistance
  

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary
  by position)

• 401K Savings Plan, 50% matching up to 10%
  of compensation

• Associate referral program

• Brand
  and company training classes, workshops and conferences for career growth
  and development (varies by position)

Personal
Wellness: All Associates

• Fundraising matching funds program
  

• Team volunteer opportunities

• 24/7 chaplain
  services

• Exclusive hotel rate discounts
  

Any state specific holiday, vacation or benefit
requirements will apply.

All employment decisions are made
on a non-discriminatory basis without regard to sex, race, color, age,
disability, pregnancy or maternity, sexual orientation, gender identity,
citizenship status, military status, or any other protected characteristic
in accordance with applicable federal, state, and local
laws.