Duty Manager

Negotiable

Marriott International

Experience

Unlimited

Job Type

Full Time

Location

India, Mahe

Apply

Job Description

Additional Information:
This hotel is owned and operated by an independent franchisee,
Jumeau River Development Company
Limited. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The franchisee
solely controls all aspects of the hotel’s employment policies and practices,
including hiring, firing, discipline, staffing, compensation, benefits, and all
other terms and conditions of employment. If you accept a position at
this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.

The Duty Manager is responsible to contact
guests during operational hours. The role involves supervising hotel operations,
handling guest concerns, ensuring service standards are maintained, supporting
department heads, and responding to emergencies or operational issues when
necessary.

style="font-style:normal; font-weight:400"> The Duty Manager
plays a key role in maintaining guest satisfaction, operational efficiency,
and adherence to hotel policies and standards.

style="font-style:normal; font-weight:400"> Oversee the smooth operation of
the hotel during assigned shifts.

style="font-style:normal; font-weight:400"> Ensure high standards of guest
service and hospitality are consistently maintained.

style="font-style:normal; font-weight:400"> Handle guest complaints, concerns,
and special requests professionally and efficiently.

style="font-style:normal; font-weight:400"> Conduct regular inspections
of public areas, guest rooms, and operational departments to ensure cleanliness,
safety, and service quality.

Coordinate with all departments including Front Office,
Housekeeping, Food & Beverage, Engineering, and Security.

Support and supervise
associates on duty and provide operational guidance where required.

Monitor arrivals,
departures, VIP guests, group movements, and special events.

Ensure compliance with hotel
policies, procedures, health & safety, and brand standards.

Prepare daily operational
reports and record incidents, complaints, and important occurrences.

Assist in emergency
situations and ensure proper procedures are followed.

style="font-style:normal; font-weight:400"> Resolve operational issues promptly
to minimize disruption to guests and operations.

style="font-style:normal; font-weight:400"> Assist with staff training,
coaching, and performance monitoring when required.

style="font-style:normal; font-weight:400">

Qualifications:

style="font-style:normal; font-weight:400"> Diploma or Degree in Hospitality
Management or related field preferred.