Duty Manager

AUTHENTICALLY YOU

Explore
an exciting new career path at W Hotels where your natural talent is celebrated.
W Hotel’s work culture is uniquely designed to spark your imagination
and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now
casting for charismatic and guest centric individuals to fill the role of Duty
Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant
Manager of Rooms, this integral role provides a high level of service to guests
experience and balancing the needs of guests, talent, and the entirety of W
Sydney. You will assist the team in maintaining a focus on excellence
and continuous improvement by creating a memorable atmosphere for guests
and adopting a deep local understanding of the guest journey. As this role
requires management and supervision of all hotel operational areas, additional
responsibilities will; include, but are not limited to;

• Performing
  day-to-day duties with passion and charisma whilst demonstrating outstanding
  communication skills
• Driving W’s Whatever Whenever Culture and Bonvoy
  Loyalty program
• Assists the Welcome and Whatever Whenever Managers
  with all aspects of Rooms Division operations including business decisions
  and following W brand guidelines
• Responsible for the smooth
  and efficient operations of all areas of the Hotel, in the absence of Senior
  Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels
  and Concierge maintains high standards of service that maximizes guests
  satisfaction
• Extensive knowledge of guest services procedures,
  financial procedures, and payment processes
• Establishes challenging,
  realistic and obtainable goals to guide operation and performance


• Utilizes interpersonal and communication skills to lead, influence,
  and encourage others; advocates sound financial/business decision making;
  demonstrates honesty/integrity; leads by example.
  
  

REQUIREMENTS

• Previous
  experience in Front Desk/Front Office role, ideally within a supervisory or DM
  position, within a luxury hotel
• Knowledge of procedures and policies
  for check-in/check-out, pre-arrival planning, property based systems (Opera)
  and room inventory management
• Attention to detail and excellent oral
  & written communication skills
• Ability to work on weekends/public
  holidays based on operational/business requirements
• Basic computer
  schools (email, Microsoft office suite, etc)

BENEFITS

• Discounts on hotel rooms including all properties within
  the Marriott International group, for you and your family & friends


• The best hotel training opportunities produced independently by W Sydney
  and internationally recognised training programs by Marriott International


• Discounts on food & beverage across all our hotels
• Recognition
  programs to keep you motivated
• Wellbeing & mindfulness programs
  to ensure you stay healthy
• Employee Assistance Program
• ‘Great
  Places to Work’ certified

MI
RECOGNITION

Marriott International is consistently recognized
as an employer of choice globally by FORTUNE magazine, DiversityInc and Great
Places to Work Institute, among others.

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CTA TO LEARN
MORE

Visit whotels.com/careers to learn more about our workplace
culture and career opportunities.

DIVERSITY AND INCLUSION
STATEMENT

Marriott International is an equal opportunity employer
that does not discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws

W
Hotels’ mission is to Ignite Curiosity, Expand Worlds.

We are a place to experience life. We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences. A tuned-in,
up-for-anything spirit is at our core and has made us renowned for reinventing
the norms of luxury around the globe. Whatever/Whenever is our culture
and service philosophy that brings our guests’ passions to life.

If you are original, innovative, and always looking towards the future of what’s
possible, welcome to W Hotels. In joining W Hotels, you join a portfolio
of brands with Marriott International. Be where you can do your best
work,​ begin your purpose, belong to an amazing global​ team,
and become the best version of you.