W LONDON - CONTROL YOUR
BEAT
Located in Soho, W London owns the stage in the epicentre
of the city’s cultural core. Plugged in to the pulse of London’s energetic
social scene, this is where louder-than-life Soho mixes with the glitzy West
End.
HOW YOU WILL MAKE A DIFFERENCE
- Lead
daily operations with precision and flair, ensuring every guest interaction
reflects W’s signature style. - Set clear goals, stay organised, and keep
the energy high to deliver standout service. - Handle guest concerns
with confidence and empathy—turn challenges into opportunities to impress.
- Understand how your department fuels the hotel’s success and consistently
aim to exceed targets. - Lead with authenticity, communicate clearly,
make smart decisions, and inspire through action. - Build a culture
of trust, respect, and collaboration where everyone thrives. - Be
the example, model the behaviors that define exceptional service
and leadership. - Know the roles inside out. Step in seamlessly when
needed to keep operations smooth. - Foster open, supportive relationships
across the team. - Confidently oversee all front office areas when senior
leaders are away. - Go beyond expectations, create memorable moments
that guests rave about. - Coach the team to tune into guest needs
and respond with creativity and care. - Personally handle feedback
and complaints with professionalism and warmth. - Set the tone for guest
relations—be visible, approachable, and solution-focused. - Empower
the team to deliver exceptional service with confidence. - Observe,
guide, and support team members to continuously raise the bar. - Use
guest feedback to drive innovation and improvement.
YOUR
EFFORTS, OUR APPRECIATION
- Meals - Tasty
and Varied Complimentary Meals in our Green Room canteen.
- Service Charge - Paid each month!
- Bonus
Scheme - 5-10% Bonus Plan - Learning and Growing -
Access to the best digital and classroom based training resources
and cross exposure opportunities - Apprenticeships -
Opportunities to undertake an apprenticeship to support your
development in your role. - Holiday - 31 days of holiday
including public holidays (enhanced holiday benefit based on length
of service) - Uniform - Complimentary dry cleaning.
- Company Pension Scheme – Save for your
future. - Take Care - Access to our Take Care Emotional
Wellbeing Resources & Associate Assistance Service
- Celebrate - Awards and Recognition Celebrations
- BenefitHub - Access to further discounts for shopping,
cinema tickets, technology and more! - Events - Monthly
Calendar of Associate Focused & Fun Events - Long Service
Recognition - Dedicated appreciation events for when you reach career
milestones within the company. - Global Marriott Hotel Discounts
– Accessible to you and your loved ones, travel the world with Marriott
International. - Food & Beverage Discounts - 20%
Discount in all F&B outlets within Marriott Properties - Spa
Discounts – 30% discount in our Away
Spa
ELIGIBILITY TO WORK IN THE UK
Please
note, all candidates applying for this role must have obtained the right to work
and live in the UK. Documented evidence of eligibility will be required
from candidates as part of our recruitment process.
W Hotels are
an equal opportunity employer. We believe in hiring a diverse workforce
and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such
as disability and veteran status, or any other basis covered under applicable
law.
W Hotels’ mission is to Ignite Curiosity, Expand
Worlds. We are a place to experience life. We’re here to open doors and open
minds. We are constantly inspired by new faces and new experiences. A tuned-in,
up-for-anything spirit is at our core and has made us renowned for reinventing
the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’
passions to life. If you are original, innovative, and always looking towards
the future of what’s possible, welcome to W Hotels. In joining W Hotels,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
