Duty Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Thailand, Nan
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations, assigning room,
and issuing and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts for each guest
upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping)
as necessary to resolve guest call, request, or problem. Coordinate
with Housekeeping to track readiness of rooms for check-in. Review shift
logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications.
Assist management
in hiring, training, scheduling, evaluating, counseling, disciplining,
motivating and coaching employees; serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address guests’
service needs.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License
or Certification: None
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
When you join the Sheraton family,
you become a member of its global community. We’ve been a place to gather
and connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities
around the world. We invite, we welcome, and we connect guests through engaging
experiences and thoughtful service. If you’re a team player who is excited
to deliver a meaningful guest experience, we encourage you to explore your next
career opportunity with Sheraton. Join us on our mission to be ‘The World’s
Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.
