Duty Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts
for each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions. Secure
payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete cashier
and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up
to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift. Obtain manual
authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.
Assist
management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality standards.
Enter and locate information using computers/POS systems. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
At Renaissance Hotels, we believe
in helping our guests experience the DNA of the neighborhoods they are visiting.
Our guests come to discover and uncover the unexpected, to dive into a new
culture, or simply to make the most of a free evening. They see business travel
as an adventure because they see all travel as an adventure. Where others
may settle for the usual, our guests see a chance to bring home a great story.
And so do we. We’re looking for fellow spontaneous explorers to join our team
to bring the spirit of the neighborhood to our guests. If this sounds like
you, we invite you to discover career opportunities with Renaissance Hotels.
In joining Renaissance Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
