Duty Manager - Aloft by Marriott London Excel
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, Victoria
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts
for each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions. Secure
payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete cashier
and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up
to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift. Obtain manual
authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.
Assist
management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality standards.
Enter and locate information using computers/POS systems. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
ELIGIBILITY TO WORK IN THE UK
Please note,
all candidates applying for this role must have obtained the right to work
and live in the UK. Documented evidence of eligibility will be required
from candidates as part of our recruitment process.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
At
Aloft, we aren’t your typical hotel—but we aren’t too cool for school either.
We’re here to be our guests’ launching and landing pad. Whether they are taking
their dog for a walk and coming back for a drink, wrapping up a day of meetings
with coworkers, or they’re in town to see family, friends, or their favorite
band, we offer a hub for connection to others and the area around them,
with modern design and personality to boot.
We’re looking for confident self-expressers who aren’t afraid to draw outside
the lines. If you are someone who gets excited about the possibilities
to connect with others, then Aloft Hotels is the place for you. In joining Aloft
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
