Duty Manager - London Marriott Hotel Regents Park

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

POSITION SUMMARY

style="font-style:normal; font-weight:400">

Explore our very big
world.

We are looking for a passionate Duty Manager to join our
wonderful team at London Marriott Hotel Regents Park.

You deserve
a career that fulfills your purpose. You deserve to dream without limits. Be
a part of something bigger than yourself, join a team where everyone has
a voice. Be inspired by what’s possible and discover your own future. Begin your
purpose, belong to a global community, and become the best version of you.

At Marriott...Be you.

The impact you’ll make


First impressions are everything. And you’ll set the tone for every guest’s
stay. With a genuinely warm welcome, you’ll be ready with answers to any
questions and happy to offer information about hotel services, facilities
and the local area. Anything to help make their visit that bit more special.
And, creating the smoothest check-out experience, you’ll make sure they leave
us happy too.

What you’ll do

  • Process guest
    check-ins, assigning rooms and activating room keys
  • Co-ordinate
    with Housekeeping to track readiness of rooms for check-in and report any guest
    concerns
  • Answer, respond to and process all guest calls, messages,
    questions or concerns
  • Give guests information and directions regarding
    property and local areas of interest
  • Process check-outs and resolving
    any disputed charges
  • Process payments and room charges, as well
    as cashing guests’ personal and traveller’s cheques
  • Confirm
    reservations and cancellations, running daily reports on the number of arrivals
    and departures

What we’re looking for


  • A warm, people-oriented demeanor
  • A team-first attitude

  • Positive outlook and outgoing personality
  • Flexibility,
    problem-solving skills and multi-tasking ability
  • The ability to stand,
    sit or walk for extended periods of time across a work shift

Perks you deserve

We’ll support you in and out of
the workplace by offering:

  • Team-spirited co-workers

  • Encouraging management
  • Wellbeing programs
  • Learning
    and development opportunities
  • Discounts on hotel rooms, gift shop
    items, food and beverage
  • Recognition programs

You’re welcomed here

Our highest priority is making
you feel as welcome as our guests.

We want you to know you’re important to us and that you’ll make an impact
in your role, and for that, you’ll be appreciated and valued.


LONDON MARRIOTT REGENTS PARK

London Marriott Hotel
Regents Park offers everything you need to experience England’s capital city
in style. Ideally situated in Northwest London, just steps from Regent’s Park
and within walking distance of Swiss Cottage Underground station, our hotel
effortlessly blends style, substance and award-winning service. Bring your style
and your spirit, we’ll bring a work culture where you can shine. We work hard,
we play hard, and we want to help you to grow.

At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.

Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.

We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.