Duty Manager - Renaissance Brussels Hotel
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Belgium, Brussels
POSITION SUMMARY
Organize and coordinate group check-in/pre-registration procedures. Sell
a room/accommodation to guests without reservations. Anticipate sold-out
situations, identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer,
identify designated requirements. Perform duplicate reservation checks.
Run and check daily reports/contingency lists. Supply guests with directions
and information. Answer, record, and process all guest, requests, questions,
or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors. Issue safe deposit boxes.
Count and secure bank at beginning and end of shift. Cash-guests' checks,
process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as
a departmental role model. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform
and personal appearance are clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests according to company standards; anticipate and address guests’ service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare/review
written documents accurately and completely; answer telephones using appropriate
etiquette.
Develop and maintain positive working relationships; support team to reach
common goals. Ensure adherence to quality standards; identify and recommend new
ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter
and locate information using computers/POS systems. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 25 pounds.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: At least 1 year of related work
experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
At
Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover
the unexpected, to dive into a new culture, or simply to make the most of a free
evening.
They see business travel as an adventure because they see all travel as
an adventure. Where others may settle for the usual, our guests see a chance
to bring home a great story. And so do we. We’re looking for fellow spontaneous
explorers to join our team to bring the spirit of the neighborhood to our
guests. If this sounds like you, we invite you to discover career opportunities
with Renaissance Hotels.
In joining Renaissance Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
