E-Concierge - The Lake Como EDITION - Season 2026

The Lake Como EDITION

Nestled along the western
shore overlooking the Bellagio mountains, The Lake Como EDITION combines
striking design and Italian warmth with a sophisticated luxury lifestyle
experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars,
a unique floating pool, and a spa sanctuary deliver an unforgettable escape.

POSITION SUMMARY

Respond to guest requests
for special arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate providers. Respond
to special requests from guests with unique needs and follow up to ensure
satisfaction. Gather, summarize, and provide information to guests about
the property and the surrounding area amenities, including special events
and activities. Answer, record, and process all guest calls, messages, requests,
questions, or concerns.

Contact appropriate individual or department (e.g., Bell person, Housekeeping)
as necessary to resolve guest call, request, or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Follow all company policies
and procedures, ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review
written documents accurately and completely, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with quality assurance
expectations and standards. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

• Gross Annual Salary: min 25,316.20 - max 28,640€ (the gross
  annual salary is calculated on a pro-rata basis when employment covers only part
  of the year).
• The 13th and 14th month payments
  are included in the gross annual salary and are accrued on a pro-rata basis,
  depending on the actual period worked during the year.
• 
  TFR (severance) is an additional amount on top of the salary, which is set aside
  during employment and paid to the employee at the end of the contract
  
• Staff house accommodation on The Lake Como


• Ticket restaurants – meal vouchers (each with a net value of €8 per
  working day)
• Staff cafeteria
• 
  Access to the Marriott Bonvoy program, offering exclusive employee rates
  at Marriott properties worldwide