EAM, Food and Beverage

JOB SUMMARY

Functions as the strategic business leader of the property’s food
and beverage/culinary operation, including Restaurants/Bars, Room Service,
Purchasing, Banquets/Catering, Stewarding and employee cafeteria, where
applicable. Position monitors the development and implementation of departmental
strategies and verifies implementation of the brand service strategy and brand
initiatives. The position ensures the food and beverage/culinary operation meets
the brand’s target customer needs, ensures employee satisfaction, and focuses
on growing revenues and maximizing the financial performance of the department.
Develops and implements property-wide strategies that deliver products
and services to meet or exceed the needs and expectations of the brand’s target
customer and property employees and provides a return on investment. Responsible
for guiding and developing staff including direct reports.

Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 6 years’
experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts,
Hotel and Restaurant Management, or related major; 4 years experience in
the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Developing
and Maintaining Food and Beverage/Culinary Goals

• Develops
and implements guidelines and control procedures for purchasing and receiving
areas.

• Communicates the importance of safety procedures, detailing
procedure codes, ensuring employee understanding of safety codes, monitoring
processes and procedures related to safety.

• Manages department
controllable expenses including food cost, supplies, uniforms and equipment.

• Makes recommendations for CAPEX funding of food and beverage equipment
and renovations in accordance with brand business strategy.

• Works
with food and beverage leadership team to determine areas of concern
and develops strategies to improve the department’s financial performance.

• Establishes challenging, realistic and obtainable goals to guide
operational performance, service excellence and desired leadership
behaviors.

Developing and Maintaining
Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue
goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Focuses
on maintaining profit margins without compromising guest or employee
satisfaction.

Ensuring Culinary Standards
and Responsibilities are Met

• Provides direction for menu
development.

• Monitors the quality of raw and cooked food products
to ensure that standards are met.

• Determines how food should
be presented, and create decorative food displays.

• Recognizes superior
quality products, presentations and flavor.

• Ensures compliance
with food handling and sanitation standards.

• Follows proper handling
and right temperature of all food products.

• Ensures employees maintain
required food handling and sanitation certifications.

• Maintains
purchasing, receiving and food storage standards.

• Prepares and cooks
foods of all types, either on a regular basis or for special guests
or functions.

Leading Food and Beverage/Culinary
Team

• Leads kitchen management team and ensures proper
supervision and coordination activities of cooks and workers engaged in food
preparation.

• Demonstrates new cooking techniques and equipment
to staff.

• Encourages and builds mutual trust, respect, and cooperation
among team members.

• Achieves and exceeds goals including performance
goals, budget goals, team goals, etc.

• Develops means to improve profit,
including estimating cost and benefit, exploring new business opportunities,
etc.

• Identifies opportunities to increase profits and create value
by challenging existing processes, encouraging innovation and driving necessary
change.

• Ensures that regular, on-going communication occurs in all
areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary
team).

• Establishes and maintains open, collaborative relationships
with direct reports and entire food & beverage and culinary team
by soliciting employee feedback, utilizing the "open door" policy and reviewing
employee satisfaction results to identify and address employee problems
or concerns.

• Develops a food and beverage operating strategy that
is aligned with the brand’s business strategy and leads its execution.

•
Identifies the developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills.

• Stays aware
of market trends and introduces new food and beverage products to meet or exceed
customer expectations, generate increased revenue and ensure a competitive
position in the market.

Ensuring Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Reviews
findings from comment cards and guest satisfaction results with F& B team
and ensures appropriate corrective action is taken.

• Reviews comment
cards, guest satisfaction results and other data to identify areas
of improvement.

• Empowers employees to provide excellent guest
service.

• Estimates cost and benefit ratio, maintaining balance between
profit and service satisfaction.

• Shares plans to take corrective action
based on comment cards and guest satisfaction results with property
leadership.

Managing and Conducting Human Resource
Activities

• Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.

•
Coaches and supports food & beverage leadership team to effectively manage
wages, food & beverage cost and controllable expenses (e.g., restaurant
supplies, uniforms, etc.).

• Hires food & beverage leadership team
members who demonstrate strong functional expertise, creativity
and entrepreneurial leadership to meet the business needs of the operation.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Ensures
that expectations and objectives are clearly communicated to subordinates;
subordinates are also open to raise questions and/or concerns.

• Brings
issues to the attention of Human Resources as necessary.

• Ensures
employees are treated fairly and equitably.

• Coaches team by providing
specific feedback to improve performance.

Additional
Responsibilities

• Informs and/or update the executives,
the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.

• Analyzes
information and evaluating results to choose the best solution and solve
problems.

• Estimate food, liquor, wine, and other beverage consumption
in order to anticipate amounts to be purchased or requisitioned.

• Order
and purchase equipment and supplies.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.