EAM-Sales & Marketing-AAA

As Executive Assistant Manager -
Sales and Marketing, you will lead the commercial strategy
for The Ritz‑Carlton, shaping demand and driving revenue across
rooms, groups and catering within a large, complex luxury hotel environment
(typically 300+ peak rooms with significant local catering
and significant Food & Beverage revenue). You will lead a high‑performing
team across proactive and reactive sales, with full accountability
for delivering booking targets and total revenue performance.

You will bring the brand’s service strategy to life throughout
the sales journey, building long‑term, value‑based relationships with key
customers and partners, and ensuring the hotel is positioned effectively across
the right sales channels, including area sales support, sales office functions
and electronic lead platforms.

In a luxury setting,
reputation and relationships are as critical as results. You will oversee
the marketing budget to deliver property‑specific objectives, promotions
and collaterals, and collaborate closely with Marriott Digital Services
and drive regional marketing communications to maximize Marketing rooms and Food
& Beverage objectives.

You will lead, inspire
and develop a high‑performing Sales & Marketing team, setting clear
direction, priorities and standards of excellence aligned with The Ritz‑Carlton
brand. With a strong focus on coaching, capability building and performance
management, you will create an environment where associates are empowered
to succeed, grow professionally and consistently deliver exceptional commercial
outcomes. You will foster collaboration across sales, marketing, and key hotel
stakeholders, ensuring the team operates with discipline, accountability and
a shared commitment to service excellence, relationship building and long‑term
value creation.

You will also play a pivotal role
in strengthening the hotel’s presence within luxury sales ecosystems, including
collaboration with luxury travel advisors and participation in recognized luxury
travel programs.

CANDIDATE
PROFILE

Education
and Experience

Required

• 2-year degree
  in Business Administration, Marketing, Hotel & Restaurant Management,
  or related field, with 4 years of sales and marketing
  experience
  OR
• 4-year
  bachelor’s degree in the same fields, with 2 years of sales
  and marketing
  experience

Preferred

• 4-year college degree
• Demonstrated people
  leadership and team supervision skills
• Lodging sales
  and hotel industry experience with progressive career growth and strong
  performance

CORE WORK
ACTIVITIES

Sales Strategy &
Execution

• Develops and executes strategic
  account plans.
• Leads both proactive and reactive sales
  efforts to drive occupancy, RevPAR, and market share.


• Partners with Regional Marketing Communications to define and deploy
  marketing communication activities.
• Analyzes market
  conditions, economic trends, competitive data (STAR reports, comp shopping),
  and customer intelligence to adjust sales strategy.


• Research competitor sales strategies and identifies growth
  opportunities.
• Participates in weekly and long-term sales
  strategy meetings and recommends innovative marketing initiatives.


• Evaluates and supports participation in Area Sales, Group Sales,
  and other sales channels.
• Serves as the primary sales
  contact for the General Manager, property leadership, Area Sales &
  Marketing
• Acts as the property expert on sales processes,
  contracts, and account deployment.
• Coordinates closely
  with Revenue Management, Event Management, Marketing, and other hotel
  departments.
• Participates in sales calls to acquire
  and close new business.
• Identifies public relations
  opportunities and supports crisis communications as needed.


• Executes Marriott Customer Service Standards, brand initiatives,
  and operational sales activities (proposals, contracts,
  correspondence).
• Ensures seamless handoff between sales
  and operations while delivering high service levels.


• Monitors and resolves guest issues resulting from the sales
  process.
• Drives revenue growth, expense control,
  and return on investment for ownership and Marriott.


• Supports regional and national promotions and performs other duties
  as business needs require.

Customer & Relationship
Management

• Builds strong relationships
  with customers by understanding their business needs and delivering tailored
  solutions.
• Drives customer satisfaction and loyalty before
  and during programs/events.
• Develops partnerships
  with local organizations to enhance brand awareness.


• Maintains strong internal stakeholder relationships.


• Strengthens community and public relations through participation
  in trade shows and client events.
• Develops deep
  understanding of target customers, service expectations, and business challenges
  to deliver value-based solutions.

Leadership & Talent
Management

• Develops sales goals and strategies
  aligned with brand and business objectives.
• Executes sales
  strategies to achieve booking and revenue goals
• Coaches
  the team on effective strategies and aggressive goal setting.


• Ensures full utilization of Marriott International demand
  initiatives.
• Partners with HR and other departments
  to ensure compliance with regulations and labor requirements.


• Attracts, develops, retains, and plans future sales talent to support
  market growth.
• Establishes effective structures,
  processes, performance management, and accountability.


• Sets goals and manages performance using the Peak Performance
  Process.
• Forecasts talent needs, manages recruitment,
  and minimizes turnover.
• Actively recruits top sales talent
  from competitors.
• Supports tools and training for catering
  and sales solution excellence.
• Champions leadership
  development, succession planning, and diversity.
• Trains,
  mentors, and develops sales associates and cross-functional leaders.


• Provides day-to-day leadership to achieve property sales
  objectives.
• Evaluates and optimizes participation across
  all sales channels.
• Manages the sales & marketing
  budget to support property-specific campaigns and revenue
  goal

At more than
100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen
create experiences so exceptional that long after a guest stays with us,
the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.