Engineering Technician - Johannesburg Marriott Hotel Melrose Arch

Position
Summary

Respond and attend to guest repair
requests. Communicate with guests/customers to resolve maintenance issues.
Perform preventive maintenance on tools and kitchen and mechanical room
equipment, including cleaning and lubrication. Visually inspect tools,
equipment, or machines. Carry equipment (e.g., tools, radio).

Identify, locate, and operate all shut-off valves for equipment and all utility
shut-offs for buildings. Maintain maintenance inventory and requisition parts
and supplies as needed. Communicate each day’s activities and problems
that occur to the other shifts using approved communication programs
and standards.

Display basic knowledge or ability to acquire
knowledge in the following categories: air conditioning and refrigeration,
electrical, mechanical, plumbing, pneumatic/electronic systems and controls,
carpentry and finish skills, kitchen equipment, vehicles, energy conservation,
and/or general building. Perform all surface preparation, painting, minor
drywall and wood trim repair, light bulb and A/C filter replacement and
the complete and thorough cleanup of the painting or repair area. Test,
troubleshoot and perform basic repair on all types of equipment, plumbing (e.g.,
plunge toilets and unclog drains), electrical components including lamps,
cosmetic items, extension cords, vacuum cleaners, internet devices, replace
electrical switches and outlets, and other guestroom items.

Program TV's and perform general housekeeping and engineering-related inventory
duties. Use the Lockout/Tagout system before performing any maintenance work.
Perform repairs on interior and exterior landscaping as well as external
landscaping sprinklers. Display basic computer skills including inputting air
handler schedules and making temperature changes.

Follow all
company and safety and security policies and procedures; report any maintenance
problems, safety hazards, accidents, or injuries; complete safety training
and certifications; and properly store flammable materials. Ensure uniform
and personal appearance are clean and professional, maintain confidentiality
of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation.

Adhere
to quality expectations and standards. Develop and maintain positive working
relationships with others, support team to reach common goals, and listen
and respond appropriately to the concerns of other employees. Speak with others
using clear and professional language. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 50 pounds without assistance and heavier
lifting or movement tasks with assistance. Move up and down stairs, service
ramps, and/or ladders.

Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Enter and locate work-related information using computers. Perform
other reasonable job duties as requested.

CRITICAL TASKS

General
Maintenance

• Display basic proficiency in
  the following categories: air conditioning and refrigeration, electrical,
  mechanical, plumbing, pneumatic/electronic systems and controls, carpentry
  and finish skills, kitchen equipment, vehicles, energy conservation, and/or
  general building.
• Perform all surface preparation
  and painting, minor drywall and wood trim repair, light bulb and A/C filter
  replacement and the complete and thorough cleanup of the painting or repair
  area.
• Test, troubleshoot, and perform basic repair on all
  types of equipment, plumbing (e.g., plunge toilets and unclog drains),
  electrical components including lamps, cosmetic items, extension cords, vacuum
  cleaners, internet devices, replace electrical switches and outlets, and program
  TV's.
• Perform repairs on interior and exterior landscaping
  as well as external landscaping sprinklers.
• Perform
  general housekeeping and engineering-related inventory duties.

Accident Prevention and Safety

• Follow company and department safety and security policies
  and procedures to promote a clean, safe, and secure environment.


• Complete appropriate safety training and certifications to perform
  work tasks.
• Follow policies and procedures for the safe
  operation and storage of tools, equipment, and machines.


• Follow Hazardous Material Management Program procedures for handling
  and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.,
  including using Material Safety Data Sheets (MSDS).
• Use
  proper equipment, wear appropriate personal protective clothing (PPE),
  and employ correct lifting procedures, as necessary, to avoid
  injury.
• Use the Lockout/Tagout system before performing
  any maintenance work.
• Identify and correct unsafe work
  procedures or conditions and/or report them to management and security/safety
  personnel.
• Maintain a working knowledge of fire sprinkler
  and emergency power systems and be familiar with the duties and responsibilities
  of the Fire and Emergency Rescue Teams.
• Follow property
  specific procedures for handling emergency situations (e.g., Fire and Emergency
  Response Team, evacuations, medical emergencies, natural disasters) in order
  to preserve the building and its systems during the emergency and act as quickly
  and responsibly as possible to return the building to its normal operating
  status.
• Store all flammable materials in OSHA and EPA
  approved containment devices.

Install,
Maintain, and Repair Items

• Carry all
  equipment (e.g., keys, phones, pager, tools, radio) in order to maintain
  preparedness to carry out work tasks at all times.
• Respond
  and attend to guest repair requests.
• Organize all painting
  and maintenance areas properly utilizing the appropriate methods
  and supplies.
• Clean all tools and equipment and return
  to the shop and secure in the proper area.
• Clean,
  lubricate, protect and otherwise maintain all tools and equipment in the hotel.
  
• Identify, locate, and operate all shut-off valves
  for equipment.
• Perform preventive maintenance in a timely
  manner.

Maintain Building
and Property

• Clean all engineering areas
  as directed by Engineering Management.
• Observe energy
  and utilities usage in the hotel and on the grounds.
• Look
  for ways to conserve energy and report any ideas to the Engineering
  Management.

Maintain Records
or Logs

• Maintain the preventive maintenance
  records, inspections, and rounds using a computer management system.


• Maintain a proper inventory of parts, materials, equipment, tools,
  and supplies necessary to perform his/her job.
• Maintain
  maintenance inventory and requisition parts and supplies as needed.


• Assure each day’s activities and problems that occur are communicated
  to the other shifts using approved communication programs
  and standards.
• Read, log, track and interpret readings
  from meters, gauges and other measuring devices in accordance with inspection
  and rounds procedures.
• Assist in the compilation of data
  for preventive maintenance inspection records.

Guest Relations

• Address
  guests' service needs in a professional, positive, and timely
  manner.
• Welcome and acknowledge each and every guest
  with a smile, eye contact, and a friendly verbal greeting, using the guest's
  name when possible.
• Actively listen and respond positively
  to guest questions, concerns, and requests using brand or property specific
  process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight,
  and build trust.
• Respond to all guest complaints promptly
  and, if cannot remedy the situation, let the proper people know so they
  can follow up and try to satisfy the guest.

Communication

• Speak
  to guests and co-workers using clear, appropriate and professional
  language.
• Follow verbal or written directions pertaining
  to minor maintenance repairs.
• Keep supervisor updated
  on assignments.
• Maintain communication with supervisors
  to so that all needed materials, tools and supplies are available or
  on order.

Working
with Others

• Perform daily assigned work
  orders and follow engineering standard operating procedures.


• Work with housekeeping staff and other departments to maintain all
  rooms, buildings, and property in perfect condition.
• Train
  and provide technical advice to other engineers as needed
  or requested.
• Work in a team environment and effectively
  interact with all levels of the organization.

Quality Assurance/Quality Improvement

• Work in a neat and efficient manner, keeping work areas clean and well
  organized.
• Support the improvement of engineering
  services that effectively address problems affecting owners, guests
  and employees.
• Complete all maintenance or repair
  assignments in a timely, safe and professional manner.


• Comply with quality assurance expectations and standards.

Computers/Software

• Transmit information or documents using a computer.


• Enter and retrieve information contained in computer databases using
  a keyboard, mouse, or trackball to update records, files, reservation and answer
  inquiries from guests.
• Create and maintain computer-
  and paper-based filing and organization systems for records, reports, documents,
  etc.
• Display basic computer skills including inputting air
  handler schedules and making temperature changes.

Physical Tasks

• Lift, carry,
  reach, bend, and climb ladders.
• Reach overhead and below
  the knees, including bending, twisting, pulling, and stooping.


• Move up and down stairs and/or service ramps.


• Grasp, turn, and manipulate objects of varying size and weight,
  requiring fine motor skills and hand-eye coordination.


• Visually inspect tools, equipment, or machines (e.g., to identify
  defects).
• Move, lift, carry, push, pull, and place objects
  weighing less than or equal to 50 pounds without assistance and heavier lifting
  or movement tasks with assistance.
• Assist with moving,
  lifting, carrying, and placing of objects weighing in excess of 100
  pounds.
• Enter and locate work-related information using
  computers.

Policies
and Procedures

• Participate in departmental
  problem solving teams.
• Protect and otherwise maintain
  assigned tool pouch and its tools at the discretion of the Engineering
  Management.
• Perform other reasonable job duties
  as requested.

PREFERRED QUALIFICATIONS
Education	High school diploma or G.E.D.
Related Work Experience	Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering/maintenance a plus.
Supervisory Experience	No supervisory experience is required

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.