Event Executive
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Egypt, Cairo
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data
Administration, Accounting) as necessary to resolve guest calls, requests,
or problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g., rewards points,
show tickets, gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Enter Marriott Rewards information into appropriate software when
taking guest reservations. Answer, record, and process all guest calls,
requests, questions, or concerns. Perform general office duties to support Sales
& Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role
model. Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees. Monitor the performance of others to ensure
adherence to quality expectations and standards. Read and visually verify
information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: At least 2 years of related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected basis,
including disability, veteran status, or other basis protected by applicable
law.
Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St.
Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth
century, the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility,
as well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
