Event Executive（イベント運営担当）

• Must have the legal right to work
in Japan (Japanese citizenship or a valid work visa/work authorization).

• Business-level proficiency in Japanese is required.

POSITION SUMMARY

Meet group
coordinator/host(ess) prior to functions, make introductions, and ensure
that all arrangements are agreeable. Read and analyze banquet event order
in order to gather guest information, determine proper set up, timeline,
specific guest needs, buffets, action stations, etc. Respond to and try
to fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

【業務内容】

• 宴会・イベント開催前の主催者との打ち合わせおよび要望確認


• BEO（宴会イベント指示書）の確認・分析


• 会場設営、進行スケジュール、飲食提供内容の調整


• VIP対応や特別リクエストへの対応


• 関係部署との連携によるイベント運営管理


• 手配内容の実施状況確認およびフォローアップなど

Follow all
company and safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete safety training
and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, and thank
guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals. Ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats (e.g., small print). Visually inspect tools, equipment, or machines
(e.g., to identify defects).

Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 25 pounds without assistance. Move through narrow, confined, or elevated
spaces. Move over sloping, uneven, or slippery surfaces as well as up and down
stairs and/or service ramps. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping.

Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security
 Report
work related accidents, or other injuries immediately upon occurrence
to manager/supervisor.
 Follow property specific procedures for handling
emergency situations (e.g., evacuations, medical emergencies, natural
disasters).
 Follow company and department safety and security policies
and procedures to ensure a clean, safe, and secure environment.
 Maintain
awareness of undesirable persons on property premises.
Policies
and Procedures
 Protect the privacy and security of guests
and coworkers.
 Maintain confidentiality of proprietary materials
and information.
 Protect company tools, equipment, machines, or other
assets in accordance with company policies and procedures.
 Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
 Follow company
and department policies and procedures.
 Perform other reasonable job
duties as requested by Supervisors.
Guest Relations
 Address guests'
service needs in a professional, positive, and timely manner.
 Assist
other employees to ensure proper coverage and prompt guest service.
 Thank
guests with genuine appreciation and provide a fond farewell.
 Actively
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP)
to resolve issues, delight, and build trust.
 Anticipate guests' service
needs, including asking questions of guests to better understand their needs
and watching/listening to guest preferences and acting on them whenever
possible.
 Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name when
possible.
 Provide assistance to individuals with disabilities, including
assisting visually, hearing, or physically-impaired individuals within
guidelines (e.g., escorting them when requested, using words to explain actions,
writing directions on paper, moving objects out of the way, or offering access
to Braille or TDD phones).
 Engage guests in conversation regarding their
stay, property services, and area attractions/offerings.

Communication
 Speak to guests and co-workers using clear, appropriate
and professional language.
 Talk with and listen to other employees
to effectively exchange information.
 Answer telephones using appropriate
etiquette including answering the phone within 3 rings, answering with a smile
in one's voice, using the callers' name, transferring calls to appropriate
person/department, requesting permission before placing the caller on hold,
taking and relaying messages, and allowing the caller to end the call.

Provide assistance to coworkers, ensuring they understand their tasks.

Discuss work topics, activities, or problems with coworkers, supervisors,
or managers discreetly and quietly, avoiding public areas of the property.

 Exchange information with other employees using electronic devices (e.g.,
pagers and two-way radios, email).
Working with Others
 Support all
co-workers and treat them with dignity and respect.
 Handle sensitive
issues with employees and/or guests with tact, respect, diplomacy,
and confidentiality.
 Partner with and assist others to promote
an environment of teamwork and achieve common goals.
 Develop and maintain
positive and productive working relationships with other employees
and departments.
Quality Assurance/Quality Improvement
 Comply
with quality assurance expectations and standards.
General Food
and Beverage Services
 Notify management of maintenance repairs
issues.
 Assist your and other departments when needed to ensure optimum
service to guests.
Assists Management
 Communicate with guests, other
employees, or departments to ensure guest needs are met.
Physical
Tasks
 Read and visually verify information in a variety of formats (e.g.,
small print).
 Visually inspect tools, equipment, or machines (e.g.,
to identify defects).
 Stand, sit, or walk for an extended period of time
or for an entire work shift.
 Move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without assistance.
 Move
through narrow, confined, or elevated spaces.
 Move over sloping, uneven,
or slippery surfaces.
 Move up and down stairs and/or service ramps.

 Reach overhead and below the knees, including bending, twisting, pulling,
and stooping.