Event Experience Manager (NE)

JOB SUMMARY

Manages the execution of all aspects of events to include planning, day
to day coordination and exit strategies. Serves as meeting planning advocate
and liaison to all operational departments. Verifies on-site delivery of hotel
products and services according to conference group plans resulting in
a positive meeting experience. Utilizes software for generation of necessary
program. Advises client on current status of events and function.

Coordinates any changes necessary. Maintains program knowledge by attending
planning meetings, conference calls, reviewing group resumes and banquet event
orders (BEO’s) prior to group arrival. Partners with Conference planning team
to verify issues are identified and resolved. Attends planning visits, welcome
receptions, tie-down meetings, any internal meetings related to security,
parking or production. Proactively resolves potential meeting or room set
issues.

Utilizes available resources to meet client requests or resolve client issues.
Verifies that room requirements such as lighting, temperature, AV equipment,
and room set meet client expectations.

CANDIDATE PROFILE

Education and Experience

• High
school diploma or GED; 3 years in the event management or related professional
area.

OR

• Bachelor’s degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 1 year of experience in the event management or related
professional area required.

CORE WORK
ACTIVITIES

Assisting in Event
Operations

• Manages the execution of all aspects of events
to include planning, day to day coordination and exit strategies.

•
Serves as meeting planning advocate and liaison to all operational
departments.

• Assists with coordination of all convention group plans
and catering needs with all required operational departments.

• Verifies
on-site delivery of hotel products and services according to conference group
plans resulting in a positive meeting experience.

• Utilizes software
for generation of necessary program documents to include but not limited to pass
on reports, Banquet Event Orders (BEO’s), post-convention report and change
logs.

• Advises client on current status of events and functions,
including items pending and action items. Coordinates any changes necessary.

• Maintains program knowledge by attending planning meetings, conference
calls, reviewing group resumes and banquet event orders (BEO’s) prior to group
arrival.

• Partners with Conference planning team to verify issues
are identified and resolved.

• Attends planning visits, welcome
receptions, tie-down meetings, any internal meetings related to security,
parking or production.

• Resolves potential meeting or room set issues
proactively.

• Utilizes available resources to meet client requests
or resolve client issues.

• Verifies that room requirements such
as lighting, temperature, AV equipment, and room set meet client
expectations.

Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer
experience and encourages the same from other employees.

• Coordinates
and communicates event details both verbally and in writing to the client
and property operations.

• Responds to and handles guest problems
and complaints.

• Uses personal judgment and expertise to enhance
the client experience.

• Stays available to solve problems and/or suggest
alternatives to previous arrangements.

• Works to continually improve
customer service by integrating obtained feedback and personal judgment into
action plans.