Event Manager

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events.
This position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling
and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; experienced (1 – 2
years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; at least 1 year experience in the event management or related
professional area required.

CORE WORK
ACTIVITIES

Managing Event Logistics
and Operations

• Ensures that events progress
seamlessly by following established procedures, collaborating with other
employees, and ensuring accuracy.

• Greets customer during the event
phase and hands-off to the Event Operations team for the execution
of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior
to processing the final bill.

• Manages group room blocks and meeting
space for average to large-sized assigned groups.

• Identifies
operational challenges associated with his/her group and determines how to best
work with the property staff and customer to solve these challenges\ and/or
develop alternative solutions.

• Uses his/her judgment to integrate
current trends in event management and event design.

• Acts as liaison
between field salesperson and customer throughout the event process (pre-event,
event, post-event).

• Participates in customer site inspections
and assists with the sales process as necessary.

• Performs other duties
as assigned to meet business needs.

• Solicits feedback from the property
departments to identify areas for improvement to enhance the Event Planner’s
experience.

Ensuring and Providing Exceptional Customer
Service

• Delivers excellent customer service
throughout the customer experience and encourages the same from other
employees.

• Empowers employees to provide excellent customer
service.

• Sets a positive example for guest relations.

•
Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer
at all times during this process.

• Oversees his/her customer experiences
from file turnover through the post event phase until turnover back
to sales.

• Follows up with customer post-event.

• Responds to
and handles guest problems and complaints.

• Uses personal judgment
and expertise to enhance the customer experience.

• Stays available
to solve problems and/or suggest alternatives to previous arrangements.

•
Works to continually improve customer service by integrating obtained feedback
and personal judgment into action plans.

• Emphasizes guest satisfaction
during all departmental meetings and focuses on continuous improvement.

•
Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters
for event activities.

Leading Event Management
Teams

• Conducts formal pre- and post-event meetings
as required to review/communicate group needs and feedback.

• Leads
formal pre-event and post-event meetings for average to large-sized assigned
groups.

• Facilitates various meetings as he/she perceives necessary
(Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing
Function

• Assists in the sales process and revenue
forecasting for customer groups.

• Up-sells products and services
throughout the event process.

• Forecasts group sleeping rooms and event
revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

•
Reviews comment cards and guest satisfaction results with employees.

•
Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation
of corrective action plans.

• Take initiative to use his/her experience
to improve service performance according to his/her evaluation of the issue
and resolution.

• Works with the property staff and customers to address
operational challenges associated with his/her group.

• Performs other
duties as assigned to meet business needs.