Event Manager

We are hiring for an Events
Manager

Based at The Sheraton Grand London Park
Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your
lifestyle

• Part of Marriott International,
  the largest hospitality brand in the world - this means national and internal
  promotion opportunities for the right candidates. The sky is your limit
  here
• World class training and development programmes
  tailored to enhancing your skills and help you grow within the Marriott
  family.
• Work alongside some amazing talent - award
  winning, experienced hospitality professionals
• Discounted
  room nights & food and beverage - because your well-being means so
  much
• Complimentary laundry, free meals on duty


• Access to fabulous and flexible benefits to help you in and out
  of work
• Eligible
  for Accommodation Service Charge


• Quarterly Bonus

When you join the Sheraton
family, you become a member of its global community. We’ve been a place
to gather and connect since 1937. At Sheraton, associates create a sense
of belonging in more than 400 communities around the world.

We invite, we welcome, and we connect guests through engaging experiences
and thoughtful service. If you’re a team player who is excited to deliver
a meaningful guest experience, we encourage you to explore your next career
opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering
Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands
with Marriott International. Be where you can do your best
work,​ begin your purpose, belong to
an amazing global​ team, and become the best version
of you.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events.
This position primarily handles events of average complexity.

Ensures their property events have a seamless turnover from sales to service
back to sales. Recognizes opportunities to maximize revenue opportunities
by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; experienced (1 – 2
years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; at least 1 year experience in the event management or related
professional area required.

CORE WORK
ACTIVITIES

Managing Event Logistics
and Operations

• Ensures that events progress seamlessly
by following established procedures, collaborating with other employees,
and ensuring accuracy.

• Greets customer during the event phase
and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures
billing accuracy and conducts bill reviews with the clients prior to processing
the final bill.

• Manages group room blocks and meeting space for average
to large-sized assigned groups.

• Identifies operational challenges
associated with his/her group and determines how to best work with the property
staff and customer to solve these challenges\ and/or develop alternative
solutions.

• Uses his/her judgment to integrate current trends in event
management and event design.

• Acts as liaison between field salesperson
and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales
process as necessary.

• Performs other duties as assigned to meet
business needs.

• Solicits feedback from the property departments
to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer
experience and encourages the same from other employees.

• Empowers
employees to provide excellent customer service.

• Sets a positive
example for guest relations.

• Coordinates and communicates event details
both verbally and in writing to the customer and property operations.

•
Makes presence known to customer at all times during this process.

•
Oversees his/her customer experiences from file turnover through the post event
phase until turnover back to sales.

• Follows up with customer
post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer
experience.

• Stays available to solve problems and/or suggest
alternatives to previous arrangements.

• Works to continually improve
customer service by integrating obtained feedback and personal judgment into
action plans.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Ensures
hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required
to review/communicate group needs and feedback.

• Leads formal pre-event
and post-event meetings for average to large-sized assigned groups.

•
Facilitates various meetings as he/she perceives necessary (Banquet Event Order
meeting, block review, etc).

Supporting and Coordinating
with the Sales and Marketing Function

• Assists in the sales
process and revenue forecasting for customer groups.

• Up-sells products
and services throughout the event process.

• Forecasts group sleeping
rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews
comment cards and guest satisfaction results with employees.

• Observes
service behaviors of employees and provides feedback to individuals and/or
managers.

• Assists in the development and implementation of corrective
action plans.

• Take initiative to use his/her experience to improve
service performance according to his/her evaluation of the issue
and resolution.

• Works with the property staff and customers to address
operational challenges associated with his/her group.

• Performs other
duties as assigned to meet business needs.