Event Manager

JOB SUMMARY

Prepares all event documentation and coordinates with Sales, property
departments and customer to ensure consistent, high level service throughout
the pre-event, event and post-event phases of property events. This position
primarily handles complex events. Ensures a seamless turnover from sales
to service back to sales. Recognizes opportunities to maximize revenue
by up-selling and offering enhancements to create outstanding events. Supports
and acts on behalf of the Director of Event Management or Director of Event
Planning and Operations in his/her absence.

Serves as the event planner’s primary contact (following turnover) on property
and is responsible for his/her experience.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management
or related professional area.

OR

• 2-year degree from
an accredited university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing
Event Operations

• Solve problems and/or suggest alternatives
to previous arrangements if necessary.

• Leads pre-event and post-event
meetings for assigned groups.

• Identifies operational challenges
associated with his/her group and works with the property staff and customer
to solve these challenges and/or develop alternative solutions.

• Manages
customer budgets to maximize revenue and meet customer needs.

• Oversees
his/her customer experiences from file turnover through the post event phase
until turnover back to sales.

• Conducts pre- and post-event meetings
as required to review/communicate group needs and feedback.

• Manages
group room blocks and meeting space for assigned groups.

• Adheres to all
standards, policies, and procedures.

• Celebrates successes and publicly
recognizes the contributions of team members.

Executing
the Sales and Marketing Strategy

• Up-sells products
and services throughout the event process.

• Participates in customer
site inspections and assists with the sales process when necessary.

•
Acts as liaison between field sales person and customer throughout the event
process (pre-event, event, post-event).

Managing
Profitability

• Manages revenue and profitability associated
with events.

• Forecasts group sleeping rooms and event revenue (catering
and audio-visual) for his/her groups.

• Reviews billing and payments
with clients.

Providing Exceptional Customer
Service

• Interacts with guests to obtain feedback on product
quality and service levels.

• Handles guest problems and complaints.

• Makes presence known to customer at all times during entire event
process.

• Follows up with customer post-event.

• Greets customer
during the event phase and hands-off to the Event Operations team for
the execution of details.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Reviews comment cards
and guest satisfaction results with associates.

• Coordinates
and communicates verbally and in writing with customer (internal and external)
regarding event details.