Event Manager - JW Marriott Grosvenor House

Marriott International portfolio
of brands includes both JW Marriott and Marriott Hotels.

JW
Marriott is part of Marriott International's luxury portfolio
and consists of more than 110 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll
be part of a community and enjoy a true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care
of our associates. That’s The JW Treatment™.

Grosvenor
House Located on Park Lane in the heart of Mayfair, our distinguished
5-star hotel offers exceptional accommodation, epicurean delights and sweeping
views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary
in 2024. JW Marriott Grosvenor House London welcomes celebrities, royalty
and business leaders to Mayfair throughout its history and continues to do so.

London is on the doorstep, the hotel is a stone’s throw from Bond Street,
Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History &
Science museums and the West End. Our guests are able to experience modern
luxury in a place where they can be mindful and present and indulge in
the inspired service and nourishing surroundings.

We welcome you to join
our global and diverse family and are currently recruiting for a Event
Manager. Your positive energy and people-pleasing mindset are
an important part of why our guests continue to choose us as their hotel
of choice. Every day presents a new opportunity to interact with associates
from all over the world, giving you new inspiration and perspective where
training and developing is at the core of everything we do for our people.

What you’ll do as Event Manager:

Event Managers
should take total responsibility for the successful production of assigned
events and in house groups. They should manage the coordination with the sales
team, ongoing customer correspondence and then execute a seamless turnover
from the event management team to the operation.

They should ensure that all hotel events are executed with consistent,
high-level service throughout the pre and post event stage, maintaining
and strengthening the reputation of Grosvenor House’s event operation.

The role involves preparing all event documentation, the coordination of all
event details with the appropriate hotel departments and total customer
satisfaction. They should recognize opportunities to up-sell to the customer
to maximize revenue opportunities.

Rewards and lifestyle
benefits:

• An opportunity to be part of an award-winning
  international brand where we celebrate your unique talent
• Growth
  opportunities in the largest hospitality brand in the world - national
  and international transfers for the right candidates within Marriott hotels
  
• Explore Rate - discounted room rates for you, your friends and family
  in Marriott properties worldwide
• 20% off across food and beverage
  outlets in Marriott properties worldwide
• Recognition programmes
  and associate awards to appreciate outstanding talent
• Wellbeing
  and community engagement activities on and off property
• Bike Scheme
  and Travel Ticket Loan available for all associates
• 23 days holidays
  (excluding 8 Bank Holidays)
• Workplace Pension Scheme & Life
  assurance
• Meals on duty, uniform provided and laundered free
  of charge
• World class training and development programmes tailored
  to enhancing your skills and help you grow
• Work alongside talented,
  award winning and experienced hospitality professionals

Candidate Profile:

Experience/Education:

• Previous experience working in event operations preferred
• Previous
  experience working in a sales or events office preferred
• Good level
  of English essential.
• Right to work in the UK

Skills
and Knowledge:

• Strong communication skills (verbal, listening,
  writing)
• Personable, with strong interpersonal skills – the ability
  to build relationships with various stakeholders and team members across
  the hotel.
• Professional demeanour - makes a good first impression
  and represents the company in alignment with its values.
• Administrative
  and computer skills essential
• Highly organized and efficient approach
  required
• Creative and innovative problem solving and decision-making
  skills
• Self-motivated with the ability to act without relying
  on guidance from others
• Effective negotiation and influencing skills
  
• Effective decision-making skills
• Ability to multi-task
  and handle stress.
• Adaptability, and flexibility
• Ability
  to maintain a high level of Integrity
• Strong business acumen and focus
  on results.
• Strong leadership skills.
• Technical acumen:
  Event planning, event operational working knowledge of standards and procedures
  for meeting room set ups, table configurations, staging etc.

Specific Duties:

• Manages events
  and coordinates details to ensure high levels of service are achieved
  to guarantee a successful event.
• Handles all types of events,
  which could include a few very complex events, allocated at the discretion
  of the Director of Event Management.
• Coordinates and communicates
  verbally and in writing with the customer and hotel operations teams the details
  of the event.
• Ensures that events progress seamlessly by following
  established procedures, collaborating with other employees/departments,
  and ensuring accuracy.
• Greets customers during the event planning phase
  and hands-over to the Event Operations team for the execution of details.


• Ensures the operational team have all the information needed to make sure
  the customers expectations are met and exceeded.
• Ensures presence
  on the evening/day of any event, staying until the end of dinner
  service/carriages (refer to department LSOP).
• Adheres to all standards,
  policies, and procedures.
• Effectively manages group room blocks
  and meeting space for assigned groups.
• Proactively identifies
  operational challenges associated with his/her group and works with the hotel
  associates and customer to solve these challenges and/or develop alternative
  solutions.
• Uses his/her judgment to integrate current trends in event
  management and event design.
• Participates in customer site inspections
  and assists with the sales process as necessary.
• Conducts formal pre-
  and post-event meetings as required to review/communicate group needs
  and feedback.
• Ensures billing accuracy and conducts bill reviews
  with the clients prior to processing the final bill.
• Promote awareness
  of brand image internally and externally.
• Where appropriate, upsell
  services with the intention of enhancing customer experience and revenue
  generation.

Ensuring and Providing Exceptional Customer
Service:

• Delivers excellent customer service throughout
  and encourages the same from other employees.
• Sets a positive example
  for guest relations.
• Consult with customers in order to determine
  objectives and requirements for events. Set appropriate expectations and gather
  critical information to reinforce in communications with hotel departments.
  
• Makes presence known to the customer through the entire event process.
  Is available to solve problems and/or suggest alternatives to arrangements
  to ensure maximum success of the event allocated.
• Oversees his/her
  customer experiences in the pre and post event stage.
• If necessary,
  responds to and handles guest problems and complaints.
• Uses personal
  judgment and technical expertise and experience to enhance the customer
  experience. Takes a proactive approach.
• Stays available to solve
  problems and/or suggest alternatives to previous arrangements.


• Interacts with guests to obtain feedback on product quality and service
  levels.
• Ensures hourly employees understand expectations and parameters
  for event activities.