Event Manager II

JOB SUMMARY

Responsible for preparing all event documentation and coordinates
with Sales, property departments and customer to ensure consistent, high level
service throughout pre-event, event and post-event phases of property events.
This position primarily handles less complex property events. Works with his/her
supervisor to ensure their property events have a seamless turnover from sales
to service and back to sales. Recognizes opportunities to maximize revenue
by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 2 years’
experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Event Operations

• Greets customer during the event phase and hands off to Event Operations
for the execution of details.

• Acts as the liaison between field sales
person and customer throughout the event process (pre-event, event,
and post-event).

• Verifies hourly associates understand expectations
and parameters for event activities.

• Adheres to all standards,
policies, and procedures.

• Verifies billing accuracy and conducts bill
reviews with the clients prior to processing the final bill.

•
Participates in customer meetings for assigned groups with guidance from his/her
supervisor.

• Monitors group room blocks and meeting space of small
assigned groups.

Providing and Ensuring Exceptional
Customer Service

• Encourages associates
to provide excellent customer service.

• Sets a positive example
for guest relations.

• Coordinates and communicates event details both
verbally and in writing to the customer and property operations under
the guidance of his/her supervisor.

• Makes presence known to customer
at all times during this process.

• Works with his/her supervisor
to oversee the customer experience from file turnover through the post event
phase until turnover back to sales.

• Follows-up with customer
post-event.

• Responds to and handles guest problems and complaints.

• Participates in various meetings as he/she perceives necessary (Banquet
Event Order meeting, block review, etc).

• Alerts his/her supervisor
to operational challenges associated with his/her group and works with his/her
supervisor determines how to best solve these challenges.

• Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

• Reviews comment cards and guest satisfaction results
with associates.

• Interacts with guests to obtain feedback on product
quality and service levels.

• Solicits feedback from the property
departments to identify areas for improvement to enhance the Event Planner's
experience.

• Participates in pre- and post- event meetings as required
to review and communicate group needs and feedback.

• Works with
the property staff and customers to address operational challenges associated
with his/her group.

• Participates in activities to improve service
performance using his/her evaluation of the issue and resolution.

Supporting the Sales and Marketing Function

• Assists with the sales process as necessary.

•
Up-sells products and services throughout the event process.

• Works
under the guidance of his/her supervisor to forecast group sleeping rooms
and event revenue (catering and audio visual) for his/her groups.

•
Performs other duties as assigned to meet business needs.