Event Sales Manager

POSITION SUMMARY

Promote awareness of brand image internally and externally. Ensure
that any outstanding requests or problems from the previous day receive priority
and are resolved. Receive, record, and relay messages accurately, completely,
and legibly. Follow up with guests to ensure their requests or problems
have been met to their satisfaction. Attend daily line-ups promptly.

Open door and greet guests as they arrive in the lobby, as assigned.

Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications. Follow all company
policies and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; identify,
recommend, develop, and implement new ways to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings. Read
and visually verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma
or G.E.D. equivalent.

Related Work Experience: At least 2 years
of related work experience.

Supervisory Experience: At least 2 years
of supervisory experience.

License or Certification: None

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.