Event Services Manager

JOB SUMMARY

Assists in supervising team while personally assisting in the physical set up
of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.)
and executing events based on requirements and standards. Assists in developing
and directing team to provide consistent, high quality service. Communicates
performance expectations and trains staff in processes. Monitors and controls
financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations

• Ensures Red
Coat program is in place in accordance with Catering Event Service minimum
standard.

• Delegates tasks to ensure room sets are “on time” and meet
Event Service Standards.

• Manages departmental inventories and assets
including par levels and maintenance of equipment.

• Projects supply
needs for the department (e.g., pads, pens, candy jars, bottled water/water
pitchers).

• Ensures candy rotation on all meeting room sets (if
applicable).

• Establishes consistent standards for regular meeting room
sets and VIP meeting room sets.

• Conducts function room inspections
prior to each function to ensure the room is set according
to specifications.

• Maintains cleanliness and sanitation standards
in all banquet operation areas.

• Coordinates routine maintenance
to ensure a quality meeting facility.

• Acts as a liaison between
Banquets, Event Planning, Event Delivery teams and the group contact throughout
the event.

• Coordinates the necessary departments to maintain
the meeting room standards.

• Reviews the Diary weekly to ensure space
maximization.

• Ensures function rooms are set according to event
documentation (Banquet Event Orders, resumes, etc.) and customer
requirements.

Providing Exceptional Customer
Service

• Makes presence known to customer at all times.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Sets a positive example for guest relations.

•
Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

•
Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Sets service
goals for event service supervisors and employees in order to achieve Event
Planner satisfaction goals.

• Ensures employees understand expectations
and parameters.

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

•
Communicates and executes departmental and property emergency procedures
and ensures staff are trained in safety procedures.

• Conducts monthly
department meetings with Event Service staff.

• Schedules employees
to ensure shift coverage and meet business demands and productivity goals;
critiques any variances.