Event Support Expert
Negotiable
Location
Liberia, Maryland
Job Description
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Our jobs aren’t just about setting up tables and chairs for our guests
to use during a reception or meeting.
Instead, we want to create an atmosphere that is memorable and unique. Our Event
Support Experts take the initiative and deliver a wide range of services
that allow our events to go off without a hitch. Whether setting up and breaking
down materials, transporting supplies, stocking conference rooms, organizing
furniture storage rooms, or anything in between, the Event Support Expert plays
a key role in making our events run flawlessly.
No matter what position you are in, there are a few
things that are critical to success – creating a safe workplace, following
company policies and procedures, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional. Event Support
Experts will be on their feet and moving around (stand, sit, or walk for
an extended time) and taking a hands-on approach to work (move, lift, carry,
push, pull, and place objects weighing less than or equal to 50 pounds without
assistance and objects weighing in excess of 75 pounds with assistance). Doing
all these things well (and other reasonable job duties as requested) is critical
– to get it right for our guests and our business each and every
time.
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MPR & Event Space
Set-up
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- Work with Event Specialist Team
Members to set up meeting and events spaces per client specifications outlined
in meeting notes and floor plan diagrams.
- Assist in supplying
and setting up any special event equipment, such as staging, white boards, flip
charts, and soft seating for events as required by the event
requirements.
- Ensure that all furniture is in good condition
and working order and aligned properly in the space prior to client
arrival.
- Participate in weekly planning meetings to identify
the optimal timing for flipping rooms and setting up event needs in the MIHQ
Multi-Purpose Rooms, public event spaces, and in the 21st floor Associate Growth
& Learning Center.
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- Follow pre-event set-up check
lists to ensure that all steps are followed prior to the client arrival for
an event.
- Coordinate your Event Expert functions,
concurrently, when possible, with other HQ support groups (AV, Catering,
Engineering, Housekeeping, and Security) to ensure smooth workflow and event
readiness.
Assist support groups when possible if available.
- Remain
flexible and accommodating if timing changes impact the agreed upon schedule
or if room requirements are changed by client day of.
- Report any
issues with set-up immediately to a Workplace Services Specialist
or Manager.
- Ensure any furniture and moving equipment not
belonging in a meeting space or event area is properly stowed in storage
room and pre-function areas are orderly and ready to receive
attendees.
Post Event Breakdown/Room Flip
- Follow schedule to find optimal time to break-down, remove, and secure
equipment and related equipment, devices, and systems promptly following
an event if possible.
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- Reset tables and chairs
according to type of event that is scheduled next in the space, if possible,
including power requirements, table connectors are secure, excess wires
are properly secured out of sight in table tray, and ensuring all supplies meet
quality standards.
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- Remove and neatly stow any
special meeting/event signage or additional equipment such as stanchions
and coat racks to the proper storage areas.
- Maintain cleanliness
of work areas throughout the day, practicing clean-as-you-go procedures
to minimize workload at the end of an event including organizing storage rooms
and returning furniture to proper floors/areas when taken.
- Perform other reasonable duties as requested.
- Complete closing
duties, including storing all reusable goods, breaking down goods, stowing all
equipment and areas, returning equipment to proper locations, restocking items,
turning off lights, locking doors, and completing daily cleaning
checklist.
- Secure Workplace Services storage
areas.
- Check with Workplace Services Specialist or Manager
before leaving after a shift.
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- Report work related accidents,
or other injuries immediately upon occurrence
to manager/supervisor.
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- Follow company and department
safety and security policies and procedures to ensure a clean, safe, and secure
environment.
- Identify and correct unsafe work procedures
or conditions and/or report them to management and security/safety
personnel.
- Use proper equipment, wear appropriate personal
protective clothing (PPE), and employ correct lifting procedures, as necessary,
to avoid injury.
- Follow policies and procedures for the safe
operation and storage of tools, equipment, and machines.
- Report any damage to facility or equipment immediately to Workplace
Services Specialist or Manager.
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Policies
and Procedures
style="margin:0px; padding:0px"> - Protect the privacy and security
of guests and coworkers.
style="margin:0px; padding:0px"> - Ensure uniform, nametags,
and personal appearance are clean, hygienic, professional and in compliance
with company policies and procedures.
- Protect company tools,
equipment, machines, or other assets in accordance with company policies
and procedures.
- Maintain confidentiality of proprietary materials
and information.
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style="margin:0px; padding:0px"> - Comply with quality assurance
expectations and standards.
style="margin:0px; padding:0px"> - Perform other reasonable job
duties as requested by Workplace Services Specialist or Manager.
style="margin:0px; padding:0px"> - When interacting with Clients
or meeting/event attendees, welcome and acknowledge each and every guest with
a smile, eye contact, and a friendly verbal greeting, using the guest's name
when possible; thank guests with genuine appreciation and provide a fond
farewell.
- Address guests' service needs in a professional,
positive, and timely manner.
style="margin:0px; padding:0px"> - Assist other employees to ensure
proper coverage and prompt guest service.
- Respond to and try
to fulfill any special event arrangements requested by a guest and elevate to
a Workplace Services Specialist if unable to assist.
- Assist
and instruct guests/customers regarding proper usage and operation of AV
or other equipment - refer politely to the proper support group or resource if
unable.
- Talk with and listen to other employees to effectively exchange
information.
- Provide assistance to coworkers, ensuring
they understand their tasks.
style="margin:0px; padding:0px"> - Communicate with guests, other
employees, or departments to ensure guest needs are met.
- Discuss work topics, activities, or problems with coworkers,
supervisors, or managers discreetly and quietly, avoiding public areas of
the property.
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style="margin:0px; padding:0px"> Working
with Others
style="margin:0px; padding:0px"> - Support all co-workers and treat
them with dignity and respect.
style="margin:0px; padding:0px"> - Be able to work successfully
both independently with minimal supervision and as part of a team.
style="margin:0px; padding:0px"> - Read and visually verify
information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire
work shift.
- Move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance and objects weighing
in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate
objects of varying size and weight, requiring fine motor skills and hand-eye
coordination.
- Move over sloping, uneven, or slippery
surfaces.
- Move up and down stairs, elevators, and/or service
ramps.
- Reach overhead and below the knees, including
bending, twisting, pulling, and stooping.
style="margin:0px; padding:0px"> CRITICAL
COMPETENCIES
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style="margin:0px; padding:0px"> Interpersonal
Skills
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- Customer Service Orientation
Interpersonal Skills
Physical Abilities
- Proper Lifting Techniques
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- English Language Proficiency
- High school diploma/G.E.D. equivalent
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- Less than 1 year related work
experience
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Supervisory Experience
- No supervisory experience
is required
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
All locations offer
401(k) plan, stock purchase plan, discounts at Marriott properties, commuter
benefits, employee assistance plan, and childcare discounts. Benefits
are subject to terms and conditions, which may include rules regarding
eligibility, enrollment, waiting period, contribution, benefit limits, election
changes, benefit exclusions, and others.
Click
href="https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf"
rel="nofollow" target="_blank">here to learn more.
Full-time positions also offer coverage for medical, dental,
vision, health care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees
will accrue paid sick leave, 0.6154 PTO balance for every hour worked and
be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment
that enables associates to Be connected. Headquarters-based positions
are considered hybrid, for candidates within a commuting distance to Bethesda,
MD; candidates outside of commuting distance to Bethesda, MD will be considered
for Remote positions.
Marriott International is the world’s largest
hotel company, with more brands, more hotels and more opportunities
for associates to grow and succeed. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.
