Events Manager

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events.
This position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling
and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; experienced (1 – 2
years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; at least 1 year experience in the event management or related
professional area required.

CORE WORK
ACTIVITIES

Managing Event Logistics
and Operations

• Ensures that events progress seamlessly
by following established procedures, collaborating with other employees,
and ensuring accuracy.

• Greets customer during the event phase
and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures
billing accuracy and conducts bill reviews with the clients prior to processing
the final bill.

• Manages group room blocks and meeting space for average
to large-sized assigned groups.

• Identifies operational challenges
associated with his/her group and determines how to best work with the property
staff and customer to solve these challenges\ and/or develop alternative
solutions.

• Uses his/her judgment to integrate current trends in event
management and event design.

• Acts as liaison between field salesperson
and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales
process as necessary.

• Performs other duties as assigned to meet
business needs.

• Solicits feedback from the property departments
to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer
Service

• Delivers excellent customer service throughout
the customer experience and encourages the same from other employees.

•
Empowers employees to provide excellent customer service.

• Sets
a positive example for guest relations.

• Coordinates and communicates
event details both verbally and in writing to the customer and property
operations.

• Makes presence known to customer at all times during
this process.

• Oversees his/her customer experiences from file turnover
through the post event phase until turnover back to sales.

• Follows up
with customer post-event.

• Responds to and handles guest problems
and complaints.

• Uses personal judgment and expertise to enhance
the customer experience.

• Stays available to solve problems and/or
suggest alternatives to previous arrangements.

• Works to continually
improve customer service by integrating obtained feedback and personal judgment
into action plans.

• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.

• Interacts
with guests to obtain feedback on product quality and service levels.

•
Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required
to review/communicate group needs and feedback.

• Leads formal pre-event
and post-event meetings for average to large-sized assigned groups.

•
Facilitates various meetings as he/she perceives necessary (Banquet Event Order
meeting, block review, etc).

Supporting and Coordinating
with the Sales and Marketing Function

• Assists in the sales
process and revenue forecasting for customer groups.

• Up-sells products
and services throughout the event process.

• Forecasts group sleeping
rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews
comment cards and guest satisfaction results with employees.

• Observes
service behaviors of employees and provides feedback to individuals and/or
managers.

• Assists in the development and implementation of corrective
action plans.

• Take initiative to use his/her experience to improve
service performance according to his/her evaluation of the issue
and resolution.

• Works with the property staff and customers to address
operational challenges associated with his/her group.

• Performs other
duties as assigned to meet business needs.

JW Marriott is part
of Marriott International's luxury portfolio and consists of more than 100
beautiful properties in gateway cities and distinctive resort locations around
the world. JW believes our associates come first. Because if you’re happy, our
guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry
on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of
a community and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.

In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.