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Key
Responsibilities
- Lead the Events & Banquets operation,
ensuring excellence in execution and delivering memorable experiences for guests
and clients. - Plan, coordinate, and oversee social events, corporate
functions, weddings, brand activations, and VIP experiences, ensuring
the highest standards of quality and service. - Review, validate,
and ensure the accurate communication and execution of all Banquet Event Orders
(BEOs). - Collaborate closely with Sales, Culinary, Restaurants, Bars,
Stewarding, Front Office, and Engineering teams to ensure seamless event
execution. - Manage staff scheduling, team productivity, labor costs,
and overtime control to drive operational efficiency. - Monitor key
performance indicators (KPIs), guest satisfaction scores, service quality,
and financial results. - Develop, coach, and engage team members,
fostering a culture of high performance, hospitality excellence, and continuous
improvement. - Ensure compliance with Marriott International and W Hotels
standards, as well as food safety, health, and workplace safety
regulations.
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Business
Administration, or a related field. - Minimum of 2 years of leadership
experience in Events, Banquets, or Food & Beverage operations within
a luxury hotel environment. - Advanced or fluent English
(mandatory). - Proficiency in hotel management systems and Microsoft
Office Suite. - Flexibility to work varied schedules, including weekends
and holidays. - Proven experience leading and developing
multidisciplinary teams.
Technical Skills
- Event and banquet operations management.
- BEO planning, review,
and execution. - Cost control, budgeting, and productivity
management. - Workforce planning and labor management.
- Solid
knowledge of food & beverage operations, event setups, and service
protocols. - Ability to monitor and analyze quality, performance,
and guest satisfaction metrics.
Behavioral
Competencies
- Inspiring and people-focused leadership.
- Excellent communication and interpersonal skills.
- Strong
organizational and prioritization abilities. - Sound decision-making
skills in fast-paced and high-pressure environments. - Analytical mindset
with a strong results orientation. - Proactive approach with a strong
sense of ownership and accountability. - Creativity and a passion
for delivering exceptional guest experiences. - Ability to build,
motivate, and retain high-performing teams.
Preferred
Qualifications
- Previous experience within Marriott
International properties. - Knowledge of LQA, Forbes Travel Guide,
or Leading Hotels of the World standards. - Experience in luxury
or lifestyle hotel environments. - Proven track record managing
large-scale corporate, social, and entertainment events.
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates. We
are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
W Hotels’ mission is to Ignite Curiosity, Expand
Worlds. We are a place to experience life.
We’re here to open doors and open minds. We are constantly inspired by new faces
and new experiences. A tuned-in, up-for-anything spirit is at our core and
has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’
passions to life. If you are original, innovative, and always looking towards
the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version
of you.
