Events Sales Executive - London Marriott Hotel Canary Wharf

POSITION SUMMARY

Responsible for the hotel’s Event Sales, this position reactively sells
the hotel, managing the sales phase of incoming group and catering enquiries
through to contract stage. The role will work closely with Sales & Revenue
departments as well as the hotel’s Operations Departments to ensure a high
standard of service delivery resulting in strengthened customer relations
and loyalty.

CORE WORK
ACTIVITIES

• Responsible for the reactive sales of group
  bedroom and catering enquiries from start to contract handover.


• Enquiries will be mostly corporate, with a few exceptions. Communication
  channels include telephone, e-mail or 3rd party intermediary sites and
  in person.
• Qualifies business opportunities by understanding customer
  needs and recommends the appropriate features and services of hotel to exceed
  customer expectations; sells according to the business and operational strategy
  of the hotel
• Creates quotations and proposals based on customer
  requirements, conducts regular follow-up calls to identify changing needs,
  converts enquiries into confirmed bookings, issues contracts and ensures
  a smooth handover to the Events Team
• Inputs enquiries into the relevant
  booking systems and ensures data integrity
• Ensures accurate forecasting
  of event and group revenue
• Ensures that all enquiries received via
  the telephone meet the required Test Call standard
• Communicates
  with the accounts department regarding credit checks to ensure correct payment
  is set up for all groups
• Conducts site visits to showcase hotel


• Conducts post-event calls to obtain feedback on product quality and service
  levels and secure repeat business
• Builds long-term partnerships
  with new and repeat business customers and builds loyalty to the hotel
  and company
• Identifies potential opportunities for the wider business
  and turns over to the proactive Sales Team
• Engages with hotel
  Operations Team to ensure client expectations can be met and exceeded


• Executes exemplary customer service according to company’s standards
  to ensure customer satisfaction in the sales phase
• Carries out tasks
  as assigned by the Director of Event management or any other sales leaders.

OTHER RESPONSIBILITIES

• Adapts to changing
  market conditions
• Understands local market including competitors'
  strengths and weaknesses
• Understands event satisfaction results
  to ensure continuous improvement
• Collaborates with Sales Team
  to ensure effective diary management of function rooms
• Collaborates
  with Revenue Team to ensure effective management of bedroom enquiries
  and completes accurate projections
• Ensures balance scorecard criteria
  is met
• Works on additional projects set by the Director of Event
  Management
• Works collaboratively with on- and off-property sales
  channels to optimise sales process for client
• Attends hotel events
  as required to develop key relationships with internal stakeholders.


• Performs other related tasks as assigned by management

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SKILLS AND KNOWLEDGE

• Strong communication skills (verbal, listening, writing) and a high standard
  of English is essential
• Confident communication style across different
  channels (telephone, e-mail, intermediary websites etc.)
• Confident
  sales and planning skills; ability to negotiate; strong problem-solving skills,
  and ability to seek solutions
• Strong organisation and time management
  skills in a fast-paced environment
• Good with administration, processes
  and has a high level of attention to detail
• Adaptable to change
  and evolving processes
• Builds relationships easily
• Team
  player
• Effective interpersonal skills

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• A full-time,
  onsite-based role, at London Marriott Canary Wharf Hotel & Executive
  Apartments
• Performs other related tasks as assigned by management.


• Complies with Marriott International Hotels Limited policies
  and procedures.

• Working hours as required to do your job
  but normally not less than 40 hours per week.

  EDUCATION &
  EXPERIENCE

• Previous experience of working in a hotel sales
  & events environment would be advantageous but not essential
• 
  

  Previous experience of SFA/Web, Opera would be advantageous but
  not essential

At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates.

We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development, recognition
and most importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™. In joining JW Marriott, you join
a portfolio of brands with Marriott International. Be where you can
do your best work,​ begin your purpose, belong to an amazing
global​ team, and become the best version of you.