Executive Assistant

JOB SUMMARY

Supports the General Manager and his/her team by completing administrative
responsibilities. Duties include organizing, composing and distributing
correspondence to both employees and guests, initial response and follow up
to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 2 years experience
in the administrative assistance, clerical services, or related professional
area.

OR

• 2-year degree from an accredited university
in Secretarial Studies, Business Administration, Hotel and Restaurant
Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing
Documentation and Reporting Support

• Assists managers
in preparation of various reports and presentations.

• Assists with
the design and preparation of statistical reports as needed.

• Attends,
transcribes and distributes minutes, and participate in staff meetings,
executive committee meeting and department meetings as needed.

• Makes
new files, maintains existing files.

• Maintains giveaway/donation files
and assists in making reservations.

• Provides administrative support
to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine
matters.

• Produces and distributes correspondence as required.

•
Answers department phones.

• Acts as a receptionist for manager and, when
necessary, other department members, providing assistance to callers
as required.

• Sorts and distributes mail.

Ensuring Exceptional Customer Service

• Providing
services that are above and beyond for customer satisfaction and retention.

• Managing day-to-day operations, ensuring the quality, standards and meets
the expectations of the customers on a daily basis.

• Attends meetings
and communicates with executive and peers as an effort to improve quality
of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

• Signs for managers and release, with specific permission.

•
Communicates the importance of safety procedures, detailing procedure codes,
ensuring employee understanding of safety codes, monitoring processes
and procedures related to safety.

• Analyzes information and evaluating
results to choose the best solution and solve problems.

• Attends
meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage
projects, achieve goals, and resolve problems.

• Informs and/or updates
the executives and peers on relevant information in a timely manner.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.