Executive Assistant to General Manager, in charge of Quality

POSITION SUMMARY

Executive Assistant
to General Manager in charge of Quality

This role provides
high-level administrative and operational support to the General Manager
in charge of Quality, while contributing to the effective implementation
and continuous improvement of quality assurance processes aligned with
the company’s mission, brand standards, and customer expectations.

The
position plays a key role in championing the Quality function, fostering
a culture of excellence, and supporting change initiatives aimed at enhancing
guest satisfaction, employee engagement, and overall property performance.

Key responsibilities include:

• Support
  the development, implementation, and monitoring of quality assurance processes
  and continuous improvement initiatives.
• Act as a point of contact
  for internal and external stakeholders, managing communications in
  a professional and timely manner.
• Welcome and assist visitors,
  identifying their needs and directing them appropriately.
• Manage
  correspondence by reviewing, drafting, and responding to routine communications,
  ensuring accuracy and consistency.
• Organize, maintain, and update
  digital and physical filing systems for records, reports,
  and documentation.
• Prepare and edit letters, reports, presentations,
  and other business documents using standard office software.
• Schedule
  meetings, prepare agendas, take minutes, and ensure follow-up on action
  items.
• Manage incoming and outgoing mail and communications across
  multiple channels.
• Maintain and update databases, ensuring accurate
  record-keeping and efficient information retrieval.
• Support guest
  experience by logging, tracking, and coordinating responses to requests
  and feedback, ensuring timely resolution.
• Facilitate smooth office
  operations by coordinating resources and supporting administrative
  processes.
• Use and maintain standard office equipment and digital tools
  to ensure efficient workflow.

This role requires strong
organizational, communication, and multitasking skills, along with a proactive
mindset and a commitment to excellence and continuous improvement.

Follow all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Develop and maintain positive working
relationships with others, support team to reach common goals, and listen
and respond appropriately to the concerns of other employees. Speak with others
using clear and professional language, and answer telephones using appropriate
etiquette. Welcome and acknowledge all guests according to company standards,
anticipate and address guests’ service needs, assist individuals
with disabilities, and thank guests with genuine appreciation. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance.

Perform other reasonable job duties as requested by Supervisors.

Marriott International is committed to set science-based emissions reduction
targets to reduce our carbon footprint dramatically by 2030, resulting in
the development of Marriott’s Climate Action Program (CAP), a comprehensive
approach to reduce our carbon footprint and enable climate-smart growth
and decision making. Our work to reduce Marriott’s global carbon, water,
and waste footprints, among other sustainability efforts, is the foundation
of Serve 360’s Sustain Responsible Operations coordinate.