Executive Concierge

START YOUR JOURNEY
WITH US

JW Marriott Marquis Hotel Dubai welcomes
you to the heart of the city's lively downtown district with modern luxury
and award-winning service. Soaring above Sheikh Zayed Road, our bustling
and dynamic 5-star hotel is one of the tallest in the world, consisting of two
towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai
cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center
before easing tired muscles with a massage at Saray Spa. Sample the flavors
of the world at our 10 restaurants and lounges, which offer Japanese, Italian,
Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our
hotel offers 80,000 square feet of adaptable space, including a striking
ballroom and outdoor venues.

Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes
away.

LOVE WHAT YOU DO EVEN
MORE

At JW Marriott®, treating guests exceptionally
starts with the way we treat our associates. Because we believe it takes people
who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking
for talented individuals, to join our amazing family and in return we are able
to offer you the following:

• An amazing career
  opportunity to not just work with us but open opportunities worldwide with our
  extensive portfolio of hotels.
• Learning opportunities
  with some of the best professionals the region has to offer.


• We aim to promote our associates within as soon as the opportunity
  arises, so we hope to see you progress your career in line with our training
  and promotion schedule.
• A competitive salary
  with excellent benefits which include accommodation, meals on duty,
  Transportation, and:
  • World class training and development,
    including leadership development.
  • Recognition
    programs.
  • Discounted accommodation in over 8,000 hotels
    all over the world. Yes, 8,000!
  • Discounted food &
    drink in all our restaurants and bars.
  • Discounts for your
    friends and family.
  • Unlimited career opportunities
    (Internationally and locally)
  • Medical and Life
    insurance
• Amazing support to ensure you
  have all the tools you require to complete your day-to-day tasks.
  

OUR EXPECTATIONS FROM
THE ROLE:

JOB SUMMARY

To supervise
and provide overall direction to the guest services and concierge teams ensuring
efficiency and to maintain high standards of hospitality and service at all
times.

Provide professional secretarial skills to the guests
of the hotel, provide adequate information, anticipate guest needs and offer
personalized service in order to ensure guest
satisfaction.

Curating and delivering an exceptional
experience for guests to the hotel as the first point of contact until
departure.

CANDIDATE
PROFILE

Experience:

• Minimum
  2 years in similar role, must be a Les Clefs d’Or
  Member.

Skills and Knowledge

• Computer and strong hospitality skills
  • Ability
    to verbally communicate effectively with guests and co-workers
  
  
  • Prolonged periods of standing and/or walking
  
  
  • Hotel and local knowledge
  
  

Education or Certification

• Higher secondary and above, Basic Computer skills, Typing speed of 40
  words per minute.

SPECIFIC DUTIES

The following are specific responsibilities
and contributions critical to the successful performance of
the position:

• Coordinates day-to-day operations,
  ensuring the quality, standards and meeting the expectations of the customers
  on a daily basis.
• Develops specific goals and plans
  to prioritize, organize, and accomplish work.
• Supports
  concierge team to keep them focused on the critical components of operations
  to drive guest satisfaction and the desired financial results.


• Understands the impact of department’s operations on the overall
  property financial goals and objectives and manages to achieve or exceed
  goals.
• Establishes relationships with local attractions,
  restaurants and other businesses to enhance guests’ experiences.


• Provides recommendations and arranges services for guests as requested
  (e.g., car rental, airline and train tickets, office services, beauty and barber
  services, baby sitting, repairs, shopping).
• Maintains
  knowledge of rooms and their locations, services and facilities of
  the hotel.
• Ensures repeat and VIP guests are receiving
  appropriate service and ensures their requests are carried out.


• Responds to emergency situations using appropriate procedures.
  
• Maintains awareness of daily operations and events at
  the hotel.
• Maintains knowledge of daily house-count,
  arrivals/departures, VIPs, scheduled in-house group names, background,
  activities, locations, and times as well as special
  requests/arrangements
• Provides warm welcome
  and anticipation of guest needs throughout their stay.


• Encourages and building mutual trust, respect, and cooperation among
  team members.
• Serving as a role model to demonstrate
  appropriate behaviors.
• Establishes and maintains open,
  collaborative relationships with employees and ensures employees do the same
  within the team.
• Ensures concierge team effectively
  handles guest requests and adheres to all hotel policies, procedures
  and standards while striving towards total guest satisfaction.


• Maintains awareness of cultural differences needed to meet guest's
  specific needs and requirements.
• Provides check-in
  and check-out services and handles reservations when needed.


• Maintains knowledge of rooms and their locations, services
  and facilities of the hotel.
• Welcome all guests with
  a smile and maintain a professional approach at all times.


• Maintain a professional and courteous attitude towards all
  guests.
• Have a throughout Knowledge with Check-in
  and check-out procedures, rooms type, location and rates.


• Be familiar with the hotel services and hours
  of operations.
• Be aware of ongoing functions
  and meetings.
• Be familiar with the city
  events.
• Be familiar with all local attractions, hotels,
  restaurants, etc...
• Control all activities
  of concierge/business center according to the posted rates and charge
  these accordingly.
• Check all arrivals with airport pick-up
  requests and arrange Limousine
• Understands and follows all
  call in procedure for all emergency plans including accident, death, elevator,
  thefts, vicious crimes, bombs, fire, etc.
• Participates
  as needed in the investigation of associate and guest accidents


• Understands and complies with loss prevention policies
  and procedures.
• Supervises & assists all areas of
  the concierge under minimum supervision.
• Serves as
  a leader in displaying outstanding hospitality skills.


• Empowers associates to provide excellent customer service.


• Observes service behaviors of associates and provides feedback
  to individuals.
• Conducts monthly job chats, half yearly
  and yearly performance management along with the chief concierge.


• Maintains high visibility in public areas during peak
  times.
• Conduct leadership performance reviews for all
  direct Reports both midyear and Year end.
• Provides
  immediate assistance to guests as requested.
• Maintains
  a track of guest service engagement.
• Reviews comment cards
  and guest satisfaction results with associates.
• Leads
  by example for training and role plays for all guest related
  interactions.
• Emphasizes guest satisfaction during all
  departmental meetings and focuses on continuous
  improvement.

In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose,
belong to an amazing global team, and become
the best version of you.

Marriott International is
an equal opportunity employer. We believe in hiring a diverse workforce
and sustaining an inclusive, people-first culture. We are committed
to non-discrimination on any protected basis, such as disability and veteran
status, or any other basis covered under applicable
law.

Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.