Executive Housekeeper

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Honduras, Cortes
Job Description

Additional Information: This
hotel is owned and operated by an independent franchisee, Archer Hotel
Management Limited. The franchisee is a separate company and a separate employer
from Marriott International, Inc. The franchisee solely controls all aspects
of the hotel’s employment policies and practices, including hiring, firing,
discipline, staffing, compensation, benefits, and all other terms and conditions
of employment. If you accept a position at this hotel, you will be employed by
a franchisee and not by Marriott International, Inc.

style="font-style:normal;font-weight:400"> JOB
SUMMARY
style="font-style:normal;font-weight:400"> Working within our luxury hotel
environment, the Executive Housekeeper plays a pivotal leadership role
in delivering exceptional guest experiences through the highest standards
of cleanliness, presentation, and service. This role is responsible for leading
the Housekeeping team, driving operational excellence, and ensuring all guest
rooms, public areas, and back-of-house spaces consistently reflect our luxury
brand standards.
style="font-style:normal;font-weight:400"> As Executive Housekeeper, you
will oversee the day-to-day housekeeping operation, develop and support
a high-performing team, manage resources effectively, and collaborate across
departments to create memorable guest experiences. You will lead by example,
fostering a culture of accountability, engagement, and continuous
improvement.
style="font-style:normal;font-weight:400">
style="font-style:normal;font-weight:400">
style="font-style:normal;font-weight:400"> CORE WORK
ACTIVITIES


Managing Housekeeping Operations:
style="font-style:normal;font-weight:400">
style="font-style:normal;font-weight:400"> • Ensures guest room status
is communicated to the Front Desk in a timely and efficient manner.
style="font-style:normal;font-weight:400"> • Works effectively with
the Engineering department on guestroom maintenance needs.
style="font-style:normal;font-weight:400"> • Supervises the property general
cleaning schedule.

Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
style="font-style:normal;font-weight:400"> • Inventories stock to ensure
adequate supplies.

Supervises daily Housekeeping shift operations and ensures compliance with all
housekeeping policies, standards and procedures.
style="font-style:normal;font-weight:400"> • Assists in the ordering
of guestroom supplies, cleaning supplies and uniforms. style="font-style:normal;font-weight:400"> • Supports and supervises
an effective inspection program for all guestrooms and public space. style="font-style:normal;font-weight:400"> • Communicates areas that need
attention to staff and follows up to ensure understanding. style="font-style:normal;font-weight:400"> • Ensures all employees have proper
supplies, equipment and uniforms. style="font-style:normal;font-weight:400"> style="font-style:normal;font-weight:400"> Managing Departmental
Costs:
style="font-style:normal;font-weight:400"> • Participates in the management
of the department’s controllable expenses to achieve or exceed budgeted
goals.
• Understands
the impact of department’s operations on the overall property financial goals
and objectives and manages to achieve or exceed budgeted goals.
style="font-style:normal;font-weight:400"> • Comprehends budgets, operating
statements and payroll progress reports as needed to assist in the financial
management of department.

Ensuring
Exceptional Customer Service:
style="font-style:normal;font-weight:400"> style="font-style:normal;font-weight:400"> • Responds to and handles guest
problems and complaints.

Strives to improve service performance.
style="font-style:normal;font-weight:400"> • Empowers employees to provide
excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Conducting Human
Resources Activities:
style="font-style:normal;font-weight:400"> style="font-style:normal;font-weight:400"> • Participates as needed in
the investigation of employee accidents. style="font-style:normal;font-weight:400"> • Supervises staffing levels
to ensure that guest service, operational needs, and financial objectives
are met.
• Ensures
employees understand expectations and parameters.
style="font-style:normal;font-weight:400"> • Ensures property policies
are administered fairly and consistently, disciplinary procedures
and documentation are completed according to Standard and Local Operating
Procedures (SOPs and LSOPs) and support the Peer Review Process. style="font-style:normal;font-weight:400"> • Observes service behaviors
of employees and provides feedback to individuals. style="font-style:normal;font-weight:400"> • Uses all available on the job
training tools to train new room attendants and provide follow-up training
as necessary.

Participates in the employee performance appraisal process, providing feedback
as needed.
• Assists
as needed in the interviewing and hiring of employee team members with
the appropriate skills.

Supports a departmental orientation program for employees to receive
the appropriate new hire training to successfully perform their job.
style="font-style:normal;font-weight:400"> • Participates in employee
progressive discipline procedures. style="font-style:normal;font-weight:400"> style="font-style:normal;font-weight:400"> PROFILE style="font-style:normal;font-weight:400"> style="font-style:normal;font-weight:400"> •Inspirational and people-focused
leader with a genuine passion for hospitality and guest service. style="font-style:normal;font-weight:400"> •Proven ability to lead, motivate,
and develop high-performing teams in a luxury hotel environment. style="font-style:normal;font-weight:400"> •Strong operational knowledge
of housekeeping standards, procedures, and best practices. style="font-style:normal;font-weight:400"> •Understanding of Leading Quality
Assurance (LQA) standards highly regarded. style="font-style:normal;font-weight:400"> •Exceptional attention to detail
with a commitment to maintaining the highest levels of cleanliness
and presentation.

•Excellent communication and interpersonal skills, with the ability to build
strong relationships across departments.
style="font-style:normal;font-weight:400"> •Highly organised with strong time
management, planning, and problem-solving capabilities. style="font-style:normal;font-weight:400"> •Commercially minded with experience
managing budgets, labour costs, and departmental expenses. style="font-style:normal;font-weight:400"> •Demonstrated ability to drive
continuous improvement and operational efficiencies. style="font-style:normal;font-weight:400"> •Professional, approachable,
and adaptable leadership style. style="font-style:normal;font-weight:400"> •Flexibility to work weekends, public
holidays, and varied hours as required by operational needs. style="font-style:normal;font-weight:400"> •Previous experience as an Executive
Housekeeper or senior Housekeeping leader within an luxury environment
is essential.
style="font-style:normal;font-weight:400"> COMPENSATION &
BENEFITS:
•Competitive salary aligned with luxury hospitality
standards. •Access to brand benefits, including employee rates and dining
privileges. •Health and wellness programs. •Training, development, and career
growth opportunities within The Luxury Collection and Marriott
International.

This company is an equal opportunity
employer.

frnch1

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