Executive Housekeeper

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health
Club and, if applicable, Laundry. Directs and works with employees to ensure
property guestrooms, public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

•
High school diploma or GED; 2 years experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing
Housekeeping Operations

• Ensures guest room status
is communicated to the Front Desk in a timely and efficient manner.

•
Works effectively with the Engineering department on guestroom maintenance
needs.

• Supervises the property general cleaning schedule.

•
Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock
to ensure adequate supplies.

• Supervises daily Housekeeping shift
operations and ensures compliance with all housekeeping policies, standards
and procedures.

• Assists in the ordering of guestroom supplies, cleaning
supplies and uniforms.

• Supports and supervises an effective inspection
program for all guestrooms and public space.

• Communicates areas
that need attention to staff and follows up to ensure understanding.

•
Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in
the management of the department’s controllable expenses to achieve or exceed
budgeted goals.

• Understands the impact of department’s operations
on the overall property financial goals and objectives and manages to achieve
or exceed budgeted goals.

• Comprehends budgets, operating statements
and payroll progress reports as needed to assist in the financial management
of department.

Ensuring Exceptional Customer
Service

• Responds to and handles guest problems
and complaints.

• Strives to improve service performance.

•
Empowers employees to provide excellent customer service.

• Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

Conducting Human Resources
Activities

• Participates as needed in the investigation
of employee accidents.

• Supervises staffing levels to ensure that guest
service, operational needs, and financial objectives are met.

• Ensures
employees understand expectations and parameters.

• Ensures property
policies are administered fairly and consistently, disciplinary procedures
and documentation are completed according to Standard and Local Operating
Procedures (SOPs and LSOPs) and support the Peer Review Process.

•
Observes service behaviors of employees and provides feedback
to individuals.

• Uses all available on the job training tools to train
new room attendants and provide follow-up training as necessary.

•
Participates in the employee performance appraisal process, providing feedback
as needed.

• Assists as needed in the interviewing and hiring of employee
team members with the appropriate skills.

• Supports a departmental
orientation program for employees to receive the appropriate new hire training
to successfully perform their job.

• Participates in employee progressive
discipline procedures.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.