EXPLORE MARRIOTT
Marriott International portfolio
of brands includes both JW Marriott and Marriott Hotels.
JW
Marriott is part of Marriott International's luxury portfolio
and consists of more than 110 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll
be part of a community and enjoy a true camaraderie with a diverse group
of co-workers.
JW creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care
of our associates. That’s The JW Treatment™.
Grosvenor
House Located on Park Lane in the heart of Mayfair, our distinguished
5-star hotel offers exceptional accommodation, epicurean delights and sweeping
views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary
in 2024.
JOB SUMMARY
Responsible for supervising
the Executive Lounge operation, managing the day-to-day operation. You
should support the departments associates, maintaining a highly motivated team,
driving standards and ensure costs are controlled.
To assist management with additional leadership and administrative tasks where
required, such as coaching, hiring and training.
SPECIFIC
TASKS
The following are specific responsibilities
and contributions critical to the successful performance of the position:
Supervising Executive Lounge Operations:
- Supervise daily shift
operations and provide direction to associates on duty. Position oversees
the daily delivery of Executive Lounge operations. - Ensures compliance
with all Executive Lounge policies, standards, and procedures – be prepared
and ready for the BSA, Forbes, and AA audits. - Be present
and understand associate positions well enough to perform duties in associates'
absence or to support the team when necessary and at peak periods.
- Ensure the open and close check lists are complete and that the team
are ready to start service and the department is left in an acceptable manner
when handing over. - Conduct taste panels for the team to ensure
they understand the menu. - To drive sales and grow business - Ensure
the team are trained on and execute upselling techniques. - Manages
inventories according to budget and business levels. - To maintain
an appropriate staffing level and ensure that sufficient staff is on duty
to cope with the volume of business and operational needs, yet financial
objectives are met. - Protect company tools, equipment, machines,
or other assets in accordance with company policies and procedures. Ensure areas
are deep cleaned regularly. - Assist management to ensure that hourly
employees have the necessary resources to effectively perform their jobs (e.g.,
supplies, equipment, and inventory) and that the department is staffed
appropriately.
Ensuring Exceptional Customer Service:
- Provides excellent customer service in line with brand standards.
- Welcome and acknowledge every guest with a smile, eye contact, and
a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services,
and area attractions/offerings. - Actively listen and respond positively
to guest questions, concerns, and requests using the LEARN model to resolve
issues where needed. Follow up with any guest issues as associates make
you aware of them - Empowers employees to provide excellent customer
service. - Provides feedback to individuals to improve service
performance. - Ensures superior knowledge of Marriott Bonvoy, be in
the position to support our most loyal guests if they have questions relating
to their membership.
Associate Relations:
- Provides
guidance and direction to subordinates, including setting performance standards
and monitoring performance. - Ensures employees are treated fairly
and equitably. - Administers the performance appraisal process for direct
reports. - When required to support, Interviews, and hires hourly
and casual employee team members with the appropriate skills and in a timely
manner to meet the business needs of the operation. - Supports
a departmental orientation program for associates to receive the appropriate new
hire training to successfully perform their job. - Uses all available
on the job training tools for associates; supervises on-going training
initiatives and conducts training when appropriate. - Establishes
and maintains open, collaborative relationships with associates and ensures
associates do the same within the team. - Ensures that regular, on-going
communication occurs and associates have the knowledge to perform and to achieve
desired results, (e.g., pre-service briefings, staff meetings).
Rewards and lifestyle benefits:
- A unique
opportunity to be part of an award winning international brand where
we celebrate your unique talent - Growth opportunities in the largest
hospitality brand in the world - national and international transfers for
the right candidates within Marriott hotels - Explore Rate - discounted
room rates for you, your friends and family in Marriott properties
worldwide - Service charge received
- 20% off across food
and beverage outlets in Marriott properties worldwide - 28 days holidays
(inclusive of 8 Bank Holidays) - Recognition programmes and associate
awards to appreciate outstanding talent - Wellbeing and community
engagement activities on and off property - Bike Scheme and Travel Ticket
Loan available for all associates - Workplace Pension Scheme
- Meals on duty, uniform provided and laundered free of charge
- World
class training and development programmes tailored to enhancing your skills
and help you grow - Work alongside talented, award winning
and experienced hospitality professionals
What we’re
looking for:
- A warm demeanour and service-oriented
personality - A team-player attitude
- Positive outlook
and dependability
You’re welcomed here
Our
highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role,
and for that, you’ll be appreciated and valued.
At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud
to welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. JW Marriott
associates are confident, innovative, genuine, intuitive, and carry on
the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of
a community and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
