Executive Pastry Chef

JOB SUMMARY

Accountable for overall success of the daily pastry operations. Exhibits
creative baking and decorating talents by personally performing tasks while
leading the staff in preparing quality and consistent pastries for all areas.
Works to continually improve guest and employee satisfaction while maintaining
the operating budget. Supervises all pastry areas to ensure a consistent, high
quality product is produced. Responsible for guiding and developing staff
including direct reports.

Must ensure sanitation and food standards are achieved. Areas of responsibility
comprise overseeing all pastry food preparation areas.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in culinary, food and beverage, or related professional area.

OR

•
2-year degree from an accredited university in Culinary Arts, Hotel
and Restaurant Management, or related major; 2 years experience in culinary,
food and beverage, or related professional area.

CORE
WORK ACTIVITIES

Leading the Discipline
Teams

• Supervises and manages employees; understands employee
positions well enough to perform duties in employees' absence.

•
Supervises and coordinates activities of cooks and workers engaged in pastry
preparation.

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

• Encourages
and builds mutual trust, respect, and cooperation among team members.

•
Serves as a role model to demonstrate appropriate behaviors.

• Ensures
and maintains the productivity level of employees.

• Supervises pastry
preparation shift operations.

• Communicates performance expectations
in accordance with job descriptions for each position.

• Establishes
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.

• Ensures that regular on-going
communication occurs with employees to create awareness of business objectives
and communicate expectations, recognize performance and produce desired
results.

• Leads shifts while personally preparing food items
and executing requests based on required specifications.

• Represents
the property in media events as needed.

• Facilitates pastry classes
for customers and the community.

Ensuring Culinary
Standards and Responsibilities are Met

• Develops, designs,
or creates new ideas and items for pastry kitchen.

• Follows proper
handling and right temperature of all food products.

• Maintains food
preparation handling and correct storage standards.

• Recognizes superior
quality products, presentations and flavor.

• Ensures employees maintain
required food handling and sanitation certifications.

• Ensures
compliance with all applicable laws and regulations regulations.

•
Assists the Executive Chef with menu development associated with pastry.

• Operates and maintains all department equipment and reports
malfunctions.

• Prepares and cooks foods of all types, either on
a regular basis or for special guests or functions.

• Assists
in determining how food should be presented and creates decorative food
displays.

Ensuring Exceptional Customer Service

• Monitors and provides service behaviors that are above
and beyond for customer satisfaction.

• Manages day-to-day operations,
ensuring the quality, standards and meeting the expectations of the customers
on a daily basis.

• Supports service by communicating and assisting
employees to understand guest needs, providing guidance, feedback,
and individual coaching when needed.

• Sets a positive example for guest
relations.

• Empowers employees to provide excellent customer
service.

• Responds to and handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings
and focuses on continuous improvement.

Maintaining
Culinary Goals

• Sets and supports achievement of culinary goals
associated with pastry products including performance goals, budget goals, team
goals, etc.

• Provides specific guidance to prioritize, organize,
and accomplish daily pastry operations work.

• Supports procedures
for food and beverage portion and waste controls.

• Purchases appropriate
supplies and manage inventories according to budget.

• Trains employees
in safety procedures.

Managing and Conducting Human
Resource Activities

• Identifies the developmental needs
of others and coaching, mentoring, or otherwise helping others to improve their
knowledge or skills.

• Participates in training staff on menu items
including ingredients, preparation methods and unique tastes.

• Ensures
property policies are administered fairly and consistently.

• Ensures
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Reviews staffing levels to ensure that guest service,
operational needs and financial objectives are met.

• Uses all available
on the job training tools for employees.

• Solicits employee feedback,
utilizes an "open door" policy and reviews employee satisfaction results
to identify and address employee problems or concerns.

Additional Responsibilities

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Attends
and participates in all pertinent meetings.

JW Marriott
is part of Marriott International's luxury portfolio and consists of more than
100 beautiful properties in gateway cities and distinctive resort locations
around the world. JW believes our associates come first.

Because if you’re happy, our guests will be happy. JW Marriott associates
are confident, innovative, genuine, intuitive, and carry on the legacy of
the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer
a work experience unlike any other, where you’ll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most importantly,
a place where you can pursue your passions in a luxury environment with a focus
on holistic well-being. Treating guests exceptionally starts with the way
we take care of our associates.

That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands
with Marriott International. Be where you can do your best work,​
begin your purpose, belong to an amazing global​ team,
and become the best version of you.