Executive Reservations Services Coordinator

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received
by phone, fax, or mail. Identify guest reservation needs, determine appropriate
room type, and verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations.

Follow sales techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests
by communicating with appropriate individual or department. Oversee accuracy
of room blocks and reservations.

Input group rooming lists using reservation systems, revise room blocks
to maintain the required number of available rooms and keep organized files
of all groups. Set-up proper billing accounts according to Accounting
policies.

Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: At least 1 year of related work
experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.