Executive-Sales

POSITION
SUMMARY

Contact appropriate individual
or department (e.g., Sales, Data Administration, Accounting) as necessary
to resolve guest calls, requests, or problems. Use sales techniques
that maximize revenue while maintaining existing guest loyalty to Marriott,
including up-selling. Determine and give complimentaries to guests as gifts
for their patronage (e.g., rewards points, show tickets, gift certificates).
Promote awareness of brand image internally and externally. Process requests
for redeeming Marriott Rewards points.

Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Enter Marriott Rewards information into appropriate software when
taking guest reservations. Answer, record, and process all guest calls,
requests, questions, or concerns. Perform general office duties to support Sales
& Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role
model. Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees. Monitor the performance of others to ensure
adherence to quality expectations and standards. Read and visually verify
information in a variety of formats.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 2 years of related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None